premier cancun vacations premier cancun charged my mom's visa who has stroke without her permission. she got tricked to give her visa# & non refundable cancun, Mexico
*Author of original report: my mother got a 75% refund
*UPDATE Employee: Refund
I was suprise to see my mom's bill showing a $616.35 charged by CANCUN GETAWAY BENITO JUAREZ AMT 598.00 UNITED STATE DOLLAR. My mother says that someone from Premier Cancun Vacations non stop contacted her and she talked to this person and for some reason she was tricked to give up her visa#. This sales representatives talked about how good the vacation package.
My mother just listened and kept telling her she was not capable to travel as she has stroke and she does not have money to go anywhere. My mother did not think properly when she gave her visa to this person and right away this company charged my mother's account.
I did not know this untill it's time to pay her visa's bill. I was really upset that someone will do this to someone who is not well to understand things and tricked her to give up her information and took some money without her permission. My mother does not even have enough money cover her medicine expenses and her visa is maxed out.
My mother received travel documents from Premier Cancun vacations that saying she purchased vacation with premier cancun vacation. Also, it says at the back that this package is non refundable. She did not even agree or purchased anything and they charged it right away from her Visa.
I told my mother to call her visa to dispute the charged but they said they cannot do anything about it and she must contact the company who charged her account. She admitted it her fault that she gave her visa# without thinking this person will charged her account without her knowledge.
Now, she cancelled her visa but she was out of $616.35 which this money will help her a lot for her medicine and expenses but now she must pay out this charges without agreeing about the vacation package. The premier cancun vacations refuse to refund her money.
I don't know what else I can do to get my mother's money or at least this company will pay what they did to my mother by tricking her and taking her money without permission. I would like to let everyone knows that please protect your parents or grandparents to this scam trying to get their trust and give out their information to anyone.
Please be careful anybody about this vacation package and please let me know who I can contact to get my mother's money.
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