- Report: #656910
Report - Rebuttal - Arbitrate
Complaint Review: Premier Care
Premier CareSouth Daytona, Florida United States of America
Premier Care Premier Bath, Premier-Bathrooms.com, PremierCareinBathing.com USE EXTREME CAUTION SIGNING ANYTHING WITH PREMIER CARE IN BATHING!!! South Daytona, Florida
*General Comment: Police Brutality
*Consumer Comment: My salesman was better
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Next, he tells us that because there will be an extra 6" of floor space, they will tile the gap at "no extra charge." My dad's 1/2 bath is maybe 30 sq ft (5'x6'). I suggested to the rep that the installers just tile the remaining 10 sqft with tile instead of the current linoleum. I expressed concern that there would a 1/8-1/4" gap between the linoleum and tile. I explained that the gap between the tile and linoleum would likely trip my dad up because it was just enough to stub a toe, creating a significant risk of falling. Given the whole point of looking at Premier Bath was to keep my dad safe, I found it disconcerting that he hadn't thought of this beforehand. He commented back, "If the tile height becomes a deal breaker, I'm sure we can work something out." Seriously? You're asking for (at first) $18,200 for the Sanctuary model and you're going to quibble over an extra 10 sqft of floor tiling? For his safety? This was the first red flag for me (well, there were others, but I'm not trying to write a novel here). So we went back into the living room so he could start talking about a quote. The pricing on the model, plus an extra $1200 for the hydro-therapy, plus sales tax, the total came to about $18,200. But wait...if you act now...
He told us that they don't do expos or shows - and yet he said there is a "safe senior living" seminar that they talk at. Of course, they introduce their products at this safe talk seminar. He said that he might be able to do us a favor and get one of the demo models at a discounted price - but he would have to make a phone call and see what they had. He assured us the unit had not been "used" - in other words, no water had been put into it, no naked bodies had bathed in it, etc. He said when interested customers at the show would sit in it, they would ask them to remove their shoes before stepping in. Uh yeah - right. Ok, regardless. We both know they can't sell a model as "new" once it's been demoed like that. So he said they offer a reduced price. This was the good part...
He said that the price would be $13,200 and that it INCLUDED the hydrotherapy option...not an add on, it already included it. Hmmm...a demo model at a non-expo safety seminar that will reduce the cost by $2000 AND included the $1200 upgrade therapy?Then he said he had a coupon ("this is an old expired one, but it's still a coupon) for $1000 off the price. So we went from $18,200 down to $12,200 (plus tax on the $12,200). This was starting to sound like a Kirby Vacuum or Filter Queen in-home sales pitch. He said they accepted credit cards, and even offered easy in-house financing that was affordable. I almost laughed when he said the low monthly payments of $153 would make it easy for my dad to afford the project and have "peace of mind". You have got to be kidding me??? $153/mo on a $13K+ debt??? I almost asked what interest rate they were charging, just to mess with him. With no interest at all, it would still take almost 87 months to pay off (after adding sales tax to the $12,200). Talk about creating a recurring revenue stream for the company. At a modest 8% loan rate, it would take over 11 years and nearly $6700 in interest to pay back the loan. Yeah, I want to sign up for THAT payment plan. So when I told the guy I wasn't going to be making any decisions without talking to my dad first. He said, "Sure, I'll go outside for a few minutes." I told the guy not to try and put me on the spot and pressure us, that I would be talking to my dad over the next few DAYS before signing any contracts. This was my first exposure to the company and I wanted to check out their financials, their history, any complaints (customer service and/or product), etc. This is a significant investment of money. Yes, I know it's "specialized medical equipment" and yes, it is VERY important to me and my dad that he feel (and be) safe when bathing. BUT - I'm not going to endorse a significant financial decision on an emotional roller coaster. Been there, done that - won't EVER do that again...ESPECIALLY with my dad's retirement money. So the sales rep gets INCENSED with me and says, "It's your dad's health and well-being, we're just talking about money." Remember, I'm there in full police uniform and this guy wants to say THAT TO ME??? That didn't go over too well. I told him his time was up and that I needed to get back to work. I thanked him for his time and explained that we would be in touch after I had a chance to talk things over with my dad. A true salesman would not just get up and leave, although someone who really cared about my dad might. Ahh - his true hardcore sales tactics showed up. He says to my dad - NOT TO ME - "You realize sir that I cannot guarantee this price will be available in the future because I can't guarantee a demo unit will be available?" That angered me. Before my dad could respond, I interjected and advised him that I was fully aware that today's price wouldn't be tomorrow's price, but I could live with that. He got up in a huff, dropped his business card on the counter, and as he walks out of the house says, "Call me when you're ready to make a decision." Nothing polite, no "thank you for taking the time to talk with me" - NOTHING of the sort. What a sleeze...
Well - that's my story. And this morning I have spent a great deal of time searching the Internet, reading, comparing, etc. Thanks to all of you sharing YOUR experiences, I have decided that this is not the company we want to do business with. My wife does commerical property management for a friend of ours, and we're pretty confident we can meet my dad's needs through an ADA compliant bathroom remodel. Until I read your posts here, I had not even considered that he would not be able to exit from a bath until it drained down to the last 8" of depth. That was a DUH!! moment when I read that. That piece alone will likely deter my dad from wanting one of these kinds of units. Being trapped inside a container holding gallons of cold dirty water is NOT appealing.
Best wishes to anyone reading this. I hope there are fewer people falling to these obvious emotional vultures - but I suspect they will continue to thrive as long as there is a baby-boomer population that wants to continue living independently. Buyer beware - young or old. Do you due diligence!
Saavy in SW WA.
This report was posted on Ripoff Report on 10/30/2010 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premier-Care/South-Daytona-Florida-32119/Premier-Care-Premier-Bath-Premier-Bathroomscom-PremierCareinBathingcom-USE-EXTREME-CAU-656910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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