- Report: #1065476
Report - Rebuttal - Arbitrate
Complaint Review: premier parking ventures
premier parking ventures401 S. Florida Ave Tampa, Florida USA
premier parking ventures Don't Even Think About Asking for a Refund Tampa Florida
*Author of original report: I Got My Money Back
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Using the PremierParkingUSA.com web site, I pre-paid for 9 days of parking at the Premier Parking facility near the Tampa Airport (TPA). We dropped of our car on 6/28/13 at 6:00 PM and showed up at the airport for our flight. We waited at the airline gate for nearly 5 hours because of flight delays. At 11:00 PM that night, because of severe weather, the airline cancelled our flight and was not able to re-book us on another flight for two days out of a different airport. We retrieved our car from Premier Parking that night and drove home, having parked there for only 5 hours.
I called Premier Parking the next day to request a refund, but only got a recorded message. I left a message but didn't receive a call back. I called again when I returned from travel and was told that their cancellation policy only allows for a 'credit' rather than a refund. I explained that I didn't cancel my reservation, but was unable to fully use it because of events beyond my control, specifically, severe weather triggering flight cancellations.
Again, the customer server representative read from her script that all she could do was issue me a credit for future travel. I told her that all I wanted was a refund for the 8 days I didn't use, and that I would pay the $5.00 processing fee listed on their 'terms and conditions' web site. I got nowhere.
I told the customer service representative that I would submit a negative review of their company to Yelp.com and RipOffReport.com, and that I would file suit in small claims court for Hillsborough County, Florida. That is where they are headquartered and where I happen to live. Sensing that she didn't fully comprehend the business consequences of what I stated I would do, I asked to speak to a manager. No success. She started reading her script again: "...I understand, sir, however, sir, our policy states, sir...", etc.
Warning to travelers - DO NOT PRE-PAY for parking at Premier Parking anywhere in the U.S.
This report was posted on Ripoff Report on 07/09/2013 07:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/premier-parking-ventures/Tampa-Florida-33602/premier-parking-ventures-Dont-Even-Think-About-Asking-for-a-Refund-Tampa-Florida-1065476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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