- Report: #1111609
Report - Rebuttal - Arbitrate
Complaint Review: premiere cancun vacations
premiere cancun vacationsAV Tulum #200 local 101, SM.4, suite 218 Internet USA
premiere cancun vacations Bank is C C vacations Benito Juarez package does not match phone offer. "low season" offerred any time except Dec. to April on phone but mailed literature says no june and is broken down into days of certain months.which in the literature is specified you can come in June. They say can't come June due to mexican holidays. the off season months are specified uring the mon internet
*UPDATE Employee ..inside information: Full Refund
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Literature via mail is different from phone offer. On phone was told to pay extra to come during "high season" which they said was Dec. To April. Mailed literature has certain days of "off season" you can come. Mailed literature states you can come in June. Customer service says that you can't come during June due to the Mexican Holidays. As it stands, we want to get a refund and forget about the whole high pressure scheme. Customer service says I agreed to non-refundable during the sale: they would not let me hold the phone to discuss this with my husband. Was told I couldn't hang up and check them out online. It was "if you hang up, you will not receive this offer again". we are left with no time to come without our child missing many days of school. Plus we are so angry, we wouldn't want to go now anyway, especially after reading others' complaints about rude service and lies about airline prices.
This report was posted on Ripoff Report on 12/30/2013 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/premiere-cancun-vacations/internet/premiere-cancun-vacations-Bank-is-C-C-vacations-Benito-Juarez-package-does-not-match-phon-1111609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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