• Report: #1148041

Complaint Review: Premierone IT Solutions

  • Submitted: Mon, May 19, 2014
  • Updated: Mon, May 19, 2014

  • Reported By: Sl8der88 — Albany New York
Premierone IT Solutions
25 New Karner Road Albany, New York USA

Premierone IT Solutions Integral one IT SOlutions provider and IT support Albany New York

*REBUTTAL Owner of company: Response

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

This company preteneds to provide around the clock support and proactive monitoring of your companys most sensitvie computer systems when all they really do is collect a check at the end of each month and do nothing to actually earn it. it is a bare bones operations consisting of one engineer and the owner that trys to pretend it is a much larger company that can meet any and all needs that a company might have which is the furthest thing from the truth, they are not trained or under trained in the areas they claim to be experts in and will willingly mislead you into thinking that you ar  dealing with profesionals when all the owner is lookin gto do is fatten his wallet at your expense. their backup and disaster recovery systems fail consistently and the never tell the client that they are currently unprotected especially when it comes to their most critical of data. they bring a bad name to the legitimate manage service providers out their who work hard to bring a quality experience and product to market for the customer base. The owner of this company is interested in profits and only that and the customer is the one who suffers for it.


This report was posted on Ripoff Report on 05/19/2014 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premierone-IT-Solutions/Albany-New-York-12205/Premierone-IT-Solutions-Integral-one-IT-SOlutions-provider-and-IT-support-Albany-New-York-1148041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Premierone IT Solutions

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response

AUTHOR: Richard T Hoult - ()

Premier One leverages a 24x7 Network Operations Center (NOC) that provides pro-active monitoring and alerting for conditions requiring attention.  Our NOC also provides immediate remediation for many issues that can be addressed remotely, and escalates matters as appropriate for on-site support, if necessary, or when a greater level of skill or familiarity with a client environment is required.

  

Premier One works hard to provide excellent service and to earn the trust of our clients.  We do resell select cloud services, including backup.  We periodically review all of our service offerings, especially any re-sold cloud service offerings, to ensure that we are delivering a quality service and providing excellent value to our clients.  As such, we did recently replace a cloud based backup provider where we had become dissatisfied with the service and support, incurring significant expense to Premier One in the process.

 

I am disappointed that someone chose to publically post such a scathing and unfair review of Premier One while hiding behind anonymity. 

Richard T. Hoult
President, Premier One IT Solutions

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X