- Report: #1098865
Report - Rebuttal - Arbitrate
Complaint Review: Premium Nutraceuticals, LLC
Premium Nutraceuticals, LLC4816 Technology Drive Martinez, Georgia USA
Premium Nutraceuticals, LLC Will not provide refund within the 30 days states in their T&C and their 100% money back guarantee Martinez Georgia
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Agreed to a "free" 30 day trial Anataflex of which my account was charged within 15 days of "free" trial. I did not electronically sign off on that and nothing alerted me during paying for the transaction that I was consenting to this. I contacted customer service to return the product as stated under their promotional cancellation policy (terms and conditions updated 10/10/2013) that states "If you are not interested in continuing to use the product for the rest of the month, you will need to request a Return Merchandise Authorization (RMA) number and return your product (opened or unopened) within 30 days of the initial trial date to prevent being charged for the full 30-Day supply you received to try. Shipping and processing fees are non-refundable. All sales after the initial 30 Day period expires are final. " I spoke with a Jason who read the T&C and was prepared to give me the RMA and issued a refund but the call dropped. I called back and the other agents refused to give me the RMA and issue credit although they clearly read the same T&C provision that I did and I was within my 30 day right to cancel and not be charged. They said that it was non-refundable even though they have a 100% money back guarantee clause on their website and on every page of the product description. The T&C was quite clear but this company was quite dubious from the start and clearly prey upon customers not remembering to cancel within "15 days" for a "30 day" "free" trial. The goal is to cheat customers out of their $90 for an overpriced product that you will not even see a difference within one month much less 15 days.
This report was posted on Ripoff Report on 11/12/2013 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-Nutraceuticals-LLC/Martinez-Georgia-30094/Premium-Nutraceuticals-LLC-Will-not-provide-refund-within-the-30-days-states-in-their-T-1098865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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