- Report: #586792
Report - Rebuttal - Arbitrate
Complaint Review: Premium White
Premium Whitewww.premiumwhite.com Aurora, Colorado United States of America
Premium White Dishonest, rude, employees enrolling you in the program even when you tell them to canel it. Aurora, Colorado
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In November I ordered a product on line call Premium white, I asked to be sent out a sample. Later that day a customer Service rep from that company called and wanted me to sign up for the kit. I told her I wasn,t interested just to send the sample. She kept repeating the same thing that I wanted to be sent the kit, and wanted me to say "Yes" after she asked the question. I kept telling her NO, and after about ten minutes of her arguing with me I told her to cancel the order that I was no konger interested iin their product. My credit card company called me later in the day to verify that I charged the $2.95 for the shipping fee, then cancelled it. I told them that yes I had. The next day I receive a call from a gentleman asking if I had cancelled my order? I told him that I had done it the day before with a woman. I never received my sample so I thought things were taken care of. When I received my credit card statement in December, I received two charges from them for $86.93 each. Even though they were told two days in a row that the order was cancelled. I called them immediately and told them that the order was cancelled the same day that I ordered it. She said that the oder WAS NEVER cancelled!! I told her to cancel it immediately, which I received notification from them that I should allow 6 days for my refund to be processed to my credit card. Today I get my new statement and the credit from them still hadn"t gone through. I called the Customer Service Department and wanted to speak to a supervisor and she said I was speaking to the floor supervisor. She checked my order and said that it wasn't cancelled until December 28th. I told her that it had been cancelled the same day I ordered it!! She said she does not show a cancellation. I informed her that I did not like being called a liar, brcause I talked to the girl on the phone. She said she never called me a liar, I told her that her explanation to me was the same thing as calling me a liar!! She was one of the rudest people I have ever talked to. Her attitude was they were not sending me my money back even though she told me that the shipments were never sent out. I was also mad, because she was telling me that I was not going to get my money back ($173.86) for which I received one tube which I shipped back to them.This is only the second time I have ordered something on line, and both times I was ripped off. It is company's like these that give other companies a bad name!! I will never ever order again on line. You have no proof, it is their word against theirs, and they already have your money so they could care less.
This report was posted on Ripoff Report on 03/29/2010 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Premium-White/Aurora-Colorado-/Premium-White-Dishonest-rude-employees-enrolling-you-in-the-program-even-when-you-tell-586792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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