- Report: #1123967
Report - Rebuttal - Arbitrate
Complaint Review: pressonveneers.net & Bill Watson
pressonveneers.net & Bill WatsonDallas, Texas Meredith, New Hampshire USA
pressonveneers.net & Bill Watson Press on Veneers Brighter Image Dental Lab AKA MSC Development, Inc. AKA Professionalteethwhitening.net, AKA Pressonveneers.com AKA Image Dental AKA Thomas Kantzos, AKA Laurie Hall AKA Bill Watson AKA Billwatson.com A Scammers, Liars, and Thieves. WOW - y RIP OFF and a completely NUT business owner!! Meredith New Hampshire
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do not deal with this company!!!!
this Bill Watson person is a lunatic of the worst kind!!!!
I ordered a kit, thankfully paid with a card that's insured against fraud, so they will go after him for me - but this is my story:
I went to the site, got to the online chat, someone, who seemed to be very very busy answered my questions reasonably well, so I ordered a kit. Because I read a couple of negative reviews, I decided to do the 2 payment rather than one.
I filled everything, read ALL terms and conditions (which by the way are sent to you in the email confirmation after your payment) - and made sure my billing and mailing addresses were correct, since they are different - and during the process of ordering you are asked a FEW times to make sure the addresses are correct.
They charge you 46.00 for shipping with SIGNATURE DELIVERY. hum hum.
Days passed, we had a snow storm, delivery was delayed... no problem. yesterday, while iI am troubleshooting my son's computer, i get a message the kit had been delivered - to my BILLING address. !??!?!?!
I go check my email to make sure I hadn't made a mistake and no, shipping and billing addresses are correct. So absolutely incredibly frustrating! Anyway, I am in my gmail account at this point, and I sent a reply using my purchase receipt telling them they had sent the kit to the wrong address and to check the email above that had BOTH addresses clearly.
Now, the kick - my son's computer, the one I am troubleshooting, has the SHIFT key stuck, so everything is in CAPS LOCK. Knowing that, to give it even more emphasis, I type "shipped to the wrong address" in red.
I have a company of my own - I receive a LOT of emails all day and I know it's nice to be able to skim the messages and identify if there are any problems to address them.
Nest day - today - Sunday morning. I get a call and can't get to the phone in time - I listen to the voicemail: it's this man saying "this is from brighter labs, I received tne email from you this morning, call me back or I will cancel your order."
Hmmm. who? no name, just "brighter labs". who is that?? so i google it - THEN i discover this pressonveneers.net has another 31 sites and names. sigh. I am more annoyed - you know, when you identify this tone on the phone and the feeling you have been scammed??
So I call back - and this is the hilarious part - This man, Bill Watson, says "I got your email on a Sunday morning and I don't like your tone" and "I don't think I want to work with you".
I am staring at my screen going "what? did I call someone for a job interview I don't need by mistake?"
He goes on saying that if I red the shipping terms and conditions (which I am sure he forgot came with my confirmation email and he cannot change on his site today as I read has happened before) they only ship to billing addresses.
NOT TRUE AT ALL.
this is what it says, verbatum:
Please review and verify your shipping address on all orders. We are not responsible for orders that do not arrive because an incorrect shipping address was provided.
All initial impression systems are sent to the client by United States Postal Service (USPS) Priority Mail with Tracking. Client should receive an email within 24 business hours from the date the order was placed with tracking information.
Once the client receives the initial impression system, it is the responsibility of the client to make the impressions of their teeth and send the system back to Brighter Image Dental Lab® in a envelope provided (postage paid in the United States only).
After the Press On Veneers™ are completed, client should receive an email with tracking information for their final delivery within 24 business hours.
Tracking information will sometimes show that your package has been delivered, but you haven't yet received it.
- If you don't receive the package within the next few business days:
- See if someone else accepted delivery.
- Look around the delivery location.
- Look for a notice of attempted delivery.
- Contact the United States Postal Service (USPS).
Occasionally initial and final deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, a representative will contact you to verify the delivery address before it is re-shipped.
Orders that are returned to us as undeliverable are not able to be re-shipped until the delivery address is verified by you.
If you suspect your order cannot be delivered as addressed and a representative has not contacted you after 4 weeks from the estimated delivery date, please contact Client Services.
Basically, you pay for the service and if something goes wrong, DEAL WITH IT, I guess.
Anyway, there is NOTHING about shipping to the billing address. Obviously. So much so, they ASK for a shipping address when ordering.
So, this NUT keeps going on and on and I finally said - "You know what, *I* and the customer and *I* don't want to do business with you and *I* want my money back. Have a good day.
I am filing a report with BBB AND Consumer Scams Fraud at usa.gov/topics/consumer/scams-fraud.shtml as well as consumeraction.gov/
I have the feeling this Bill Watson is one of those crazies. BBB, gives them an F in service - this company needs to be CLOSED! and I intend to help that happen!bbb.org/fort-worth/business-reviews/internet-services/brighter-image-teeth-whitening-in-ft-worth-tx-235959296/
This report was posted on Ripoff Report on 02/16/2014 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/pressonveneersnet-Bill-Watson/Meredith-New-Hampshire-03253/pressonveneersnet-Bill-Watson-Press-on-Veneers-Brighter-Image-Dental-Lab-AKA-MSC-Devel-1123967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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