- Report: #1081043
Report - Rebuttal - Arbitrate
Complaint Review: presspasscollectibles.com
presspasscollectibles.com Never got what I paid for! And they didn't care! Internet
*Author of original report: Still not even a word or effort...
*Author of original report: WOW! BAD BAD BAD AFTERALL!!!
*Author of original report: Sorry, said wrong name! Presspasscollectibles.com is the great one!
*Author of original report: presspassautographs.com made it right!
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www.presspasscollectibles.com, thank you very much for the utter disappointment and poor customer service. I bought an autograph from them, and paid very quickly. Unfortunately, as the days went by I became concerned over why my item had not yet arrived.
So...I reached out to www.presspasscollectibles.com to ask when I should expect. Much to my surpirse they claimed it had already arrived and they had a tracking number. I explained that I never got it, and that is when the rip off began...
To make a long, difficult back and forth (between them and I ) short, they basically told me to fiure it out with the post office. I have a business of my own with many employees and customers, and we have the reputation we do because we never let a customer leave unhappy or simply place blame somewhere else. We make it right...that is what good customer service is. In the case of www.presspasscollectibles.com, they just wanted my money.
By the way, their shipping offers no insurance and they do not require a signature for your autograph from the delivery service (but they proudly exclaim "free shipping" as one of their advantages over the competition). So buyer beware, because if your item even shows up (which mine didn't)...it could be left sitting at your front door in the rain. I wonder if that is good for the signature?
In the end, they got nasty and I got screwed. So I am turning to this site as way to hopefully help people know the way www.presspasscollectibles.com really does business, and to warn them away. They also have a heavy eBay presence. There are many other fine autograph and memorabilia providers out there. Look elsewhere or risk losing your money and feeling totally ripped off in the end!
Presspasscollectibles.com Apparent Sucker (don't be me)
This report was posted on Ripoff Report on 09/02/2013 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/presspasscollectiblescom/internet/presspasscollectiblescom-Never-got-what-I-paid-for-And-they-didnt-care-Internet-1081043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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