• Report: #921164

Complaint Review: prestige payment service

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  • Submitted: Wed, August 01, 2012
  • Updated: Thu, August 30, 2012

  • Reported By: PT — wasilla Alaska United States of America
prestige payment service
913 ne. kelly ave. suite#268, gresham Oregon 4000 CORAL RIDGE DR, Florida United States of America

prestige payment service national payment service WE CAN SAVE YOU HUNDEREDS ( NOT) 4000 CORAL RIDGE DR, Florida

*UPDATE Employee: Please contact us to resolve

*Author of original report: say anything to get a signiture

*UPDATE Employee: Inaccurate Representation

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I first was called by Prestige payment services 2 months ago, and they said they would save me hundreds on my c/c processing, we went through my last bill from my current provider and said they could have saved me 250.00 off that bill, which was based on 13000.00 in c/c sales.

i was asked to sigh a 48 month contract at 228.00 a month, for there machines, i though thats kinda high but if i'm saving 250.00 per month, so i'm still saving money, so ok.
And most importantly they said it would connect with quickbooks, my computer i use.
once i got it all hooked up, and it did'nt connect i called the help line, they said it would not ever connect, i said than cancelle my service.

The following day a man calls me and tells me to run the c/c sales as cash, which messes up my reports but i said i'll try it.
So i used the're service for a month and when i got my bill, based on 12000.00 in sales it cost me 100.00 more than my last provider charged me for 13000.00 in sales, so called and complained and cancelled my service.

The next day a man named Tony calls me and tells the reason it was so high is because 75% of my sales were keyed in by hand and i said i know thats what i told the lady who sold me the service,( i sell alot to out of town customers), he said he'd try to switch stuff around and save a little more money, i said ok.

Two days later i received a bill for the leased machines for 228.00, so they not only did't save me money, it's costing me 350.00 dollars per month,more than my last provider.
So they say i have to still pay the lease for 48 months, maybe it's just me but if they don't honor this contract why should i.

This report was posted on Ripoff Report on 08/01/2012 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/prestige-payment-service/4000-CORAL-RIDGE-DR-Florida-33065/prestige-payment-service-national-payment-service-WE-CAN-SAVE-YOU-HUNDEREDS-NOT-4000-921164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please contact us to resolve

AUTHOR: M harris - (U.S.A.)

We would like to work with you if you are truly this unhappy. It was our impression the situation was resolved as you followed through with cancelling your processing services. You can call our business office at (866) 717-5499 to discuss your account.
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#2 Author of original report

say anything to get a signiture

AUTHOR: PT - (United States of America)

prestige sales reps will say anything to get you to sign there non cancellable contract, i guess it doesn't matter that they had no intentions of holding up there end of the contract, they got my signiture. and i sent back there equipment because i have no need to keep it hear to remind me of what a RIPOFF the whole experiance was, but i will continue to pass on my discontent with what a ripoff prestige is!!!    to everyone who will listen !!!!!

when you hear the words non cancellable contract, RUN because it only means you have hold up your end of the contract, not them. they have no responsability to hold up there end of the contract.    and you will get screwed just like i have !

word to the wise.   prestige is out for your money and thats all they want, doesn't matter how they get it !!!!!
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#3 UPDATE Employee

Inaccurate Representation

AUTHOR: M harris - (U.S.A.)

The merchant in question signed for a $127 non-cancellable lease for 48 months, $228 per month is not correct. The merchant signed various documents showing his correct lease amount. If there was a question about the lease amount we were never asked. The merchant did however express his discontent at the equipment not being compatible with his QuickBooks software.

We apologized for any miscommunication and got him to our company's sales manager to resolve the issue. The merchant was presented a few options to try and resolve the issue but on 8/1/2012 we were told by the sales manager the merchant still wanted to cancel service with us. He instructed us to close the processing portion of the contract as the merchant had requested.

The merchant was advised that as he did sign a non-cancellable lease he would need to retain the equipment until his 48 months was up so he could return it without penalty. His processing account was closed by First Data on 8/2/2012. If the merchant would like to continue to work on a resolution we are more than willing. It was our impression that this issue was resolved, until seeing this complaint.
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