• Report: #657119

Complaint Review: prestige spa covers

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  • Submitted: Sun, October 31, 2010
  • Updated: Thu, November 04, 2010

  • Reported By: penny p — appleton Wisconsin United States of America
prestige spa covers
13000 Automobile Blvd. Clearwater, Florida United States of America

prestige spa covers the cover guy Company refuses to acknowledge they have an inferior product and will not stand behind their warranty Clearwater, Florida

*Author of original report: The Cover Guy comes through!

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A year ago in August, we ordered a spa cover through the cover guy.   We were shipped a cover from Prestige Spa Covers in Florida.   We drained our tub in December and did not fill it again until March.   So in all, the total time we used the cover was nine months.About three weeks ago, the zipper actually fell away from the cover.   Then one of the outside straps fell off.   I contacted both the Cover Guy and Prestige Spa Covers.   They will not stand behind their product.  They claim chemical damage.  We have had our hot tub for 12 years.  The previous cover we replaced (after several years) was because it was faded from the sun.  We know how to take care of our hot tub and our covers. 


 


This report was posted on Ripoff Report on 10/31/2010 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/prestige-spa-covers/Clearwater-Florida-33762/prestige-spa-covers-the-cover-guy-Company-refuses-to-acknowledge-they-have-an-inferior-pro-657119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

The Cover Guy comes through!

AUTHOR: penny p - (United States of America)

We received a response from the Cover Guy - Lisa - who is sending us a new cover....no cost to us.    We appreciate their response.
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