- Report: #1144452
Report - Rebuttal - Arbitrate
Complaint Review: Prestige Spa Covers
Prestige Spa Covers2875 MCI Dr. Pinellas Park, Florida USA
Prestige Spa Covers Defective Product, Invalid Warranty Pinellas Park Florida
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I purchased two hot tub replacement covers from this company within one year. The first was purchased in May of 2011 for $401 and did not last even one year. I did not try to use the 5 year warranty as I wanted to replace the cover with their highest end "walk on" cover, which I did for $591 in May 2012. The cover is water logged and sagging, I called to file a complaint and expedite the five year warranty and I was told, for the first time, that the warranty is a pro-rated warranty and that in order to receive a new cover I would need to pay $241 for the new cover and $96 for shipping. They want me to send them nearly $350 for a new cover when the last two I purchased (nearly $1000 worth) did not hold up. No where on the web site does it say the warranty is pro-rated, and no paper work I received with the cover stated that either. This company has a defective product, a joke of a warranty, and the customer service (Kelly Clarke) is horrible. STAY AWAY! Do not buy anything from them. I filed a complaint with the BBB, which does not endorse Prestige Spa Covers, and found that they had a D-rating with the BBB. Wish I had looked before I purchased.
This report was posted on Ripoff Report on 05/06/2014 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prestige-Spa-Covers/Pinellas-Park-Florida-33782/Prestige-Spa-Covers-Defective-Product-Invalid-Warranty-Pinellas-Park-Florida-1144452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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