- Report: #1108544
Report - Rebuttal - Arbitrate
Complaint Review: Preston Ford
Preston FordPreston, Maryland USA
Preston Ford Preston Motors Good price but deceptive sales practices and no after sale customer service Preston Maryland
*Author of original report: Thanks
*Consumer Comment: You are right about how contracts read...
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Test drove a 2006 Jeep Wrangler on 10-03-2013, Was on my motorcycle riding at the time and stopped in based on an online ad.
It seemed to drive OK, so we haggled a little and I thought about it and all the supposed benefits they were offering such as a lifetime engine warranty which they told me was good as long as I kept servicing it at their dealership.
I called the to let them know I wanted it and had cash so we made the deal and they delivered it to me as promised.
There were a lot of papers to sign, some relating to the sale, the warranty and other legal stuff. I guess I should have spent an hour reading every letter but who does that?
Well, turns out the small print in the lifetime engine warranty they used to persuade me to buy the Jeep is not valid for this vehicle. Along with many specific vehicles listed that are not covered, it clearly states that any vehicle which is "more than 6 calendar years old or with more than 100,000 miles on the odometer at the time of delivery" are not covered.
OK maybe my mistake not reading every word in this document, but it seems fraudulent to me that they would push this and get you to sign it if the vehicle is not covered in the first place.
I emailed the salesperson about this and all they did was reply saying "you should be covered as the Wrangler has less than 100,000 miles".
I am not a lawyer but know enough about written contracts to know that him saying this in an email does not override what it says in the original contract.
Then after I had some time to check the vehicle out I found that the CD player does not work. Again I emailed the salesperson if they would fix this or not and he was on vacation so asked me to remind him at a later date. I did send an email when he was back and he replied that he would look into it and get back to me.
I told him that I was sorry but I don't happen to carry CDs with me at all time in case I am going to test drive a vehicle. I guess I could have spent a day checking out every feature on the vehicle to see if it worked or not, but that is not the usual test drive... there is a cerain amount of trust here.
It's been weeks and nobody has even had the courtesy to tell me yes or no about whether they will do anything about this or not, including their service department who said I have to take it up with the salesman.
So if you are considering a purchase from them be aware once they get their money they could care less, so examine all the paperwork carefully and check every tiny thing in the vehicle before you buy.
I did tell them I wasn't about to bother with this or spend any more time trying to get them to do anything but would post negative reviews online to help make others aware.
This report was posted on Ripoff Report on 12/20/2013 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Preston-Ford/Preston-Maryland-21655/Preston-Ford-Preston-Motors-Good-price-but-deceptive-sales-practices-and-no-after-sale-c-1108544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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