Complaint Review: Priceline Priceline.com - Internet Internet
- Priceline Priceline.com www.priceline.com Internet United States of America
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- Category: Hotel
Priceline Priceline.com Took my money Internet
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I booked a hotel with Priceline for 3 days. I checked put prices and decided to go with the Hilton Garden Inn in New York near JFK. I drove from D.C. got there around 2am. When I turned on the street where the hotel was, I saw about 100 cars with a large amount of people hanging out. There was load music and drag racing on the street, cars and motor cycling.
There was racing til about 4am, I could not sleep and was worried about my car being broken into. I called Priceline that morning to tell them I did not feel safe for my family and myself. I asked them to get me a credit for the nights that I would not use. I checked out that day and rented another place that was more expensive but in a safer place. First I was told that the hotel would have to credit me, but that that is not the case because the hotel did not ring up my card. But I did not know this until today, when I called the hotel. I have talked to person after person today until I went the highest I could on the phone. "Ben" told me that there was no way I would get a refund from them. I talked to him and placed him in the same scenario, asked him what he would of done. "Ben" replied that he would of done the same thing I did. But I still am not getting my money back.
Apparently you can not speak to anyone high in management. Only by e-mail or regular mail.
Priceline cares only about their money. They do not care about how you feel. I did not feel safe there and they did not care.
I will never use them again. I hope my CC company can get my money back. I have used them for a long time, but will never use them again.
This report was posted on Ripoff Report on 10/16/2009 01:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/priceline-pricelinecom/internet/priceline-pricelinecom-took-my-money-internet-510332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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