• Report: #756106

Complaint Review: priceline

  • Submitted: Thu, July 21, 2011
  • Updated: Thu, July 21, 2011

  • Reported By: Bob — Kelowna British Columbia Canada
Internet United States of America

priceline priceline.com Priceline.com - bait and switch Norwalk, Internet

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Priceline uses the same star rating on the published price and the name your own price options of the website. However those star ratings mean different things (i.e. the same star rating can be given to two completely different categories of hotels). This is akin to a 'bait and switch' marketing
ploy. After making the reservation and obtaining a hotel from a much lower category than I expected, I did review the website in great detail and was able to find Priceline's explanation that they undertake this marketing ploy however the explanation is definitely is not made noticeable to the consumer.  If Priceline is willing to undertake such an obviously deceptive marketing practice I have to assume that they are equally untrustworthy in their other business dealings.  I am very dissatisfied with the entire priceline experience.

This report was posted on Ripoff Report on 07/21/2011 04:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/priceline/internet/priceline-pricelinecom-Pricelinecom-bait-and-switch-Norwalk-Internet-756106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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