- Report: #1005518
Report - Rebuttal - Arbitrate
Complaint Review: priceline.com
priceline.com Refused to change hotel 3 hours after booking vacation. Against policy, nonchangeable, nonrefundable- NONSENSE Internet
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On Jan 29, 2013, at 11:26 AM, "Customer Service" <firstname.lastname@example.org> wrote:
> Dear Alicia,
> Thank you for taking the time to send us an e-mail regarding your vacation package reservation booked for a trip to San Juan. Our records indicate that you have already spoken with a Customer Care Representative and have been advised that your reservation is restricted; it is non-changeable, non-refundable, and non-transferable.
You have been advised that you were provided an option to choose the hotel while submitting the request. You have been advised that it is at your descrition to dispute your case with bank.
We apologize for any inconvenience caused to you.
Customer Service Specialist
This report was posted on Ripoff Report on 01/29/2013 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/pricelinecom/internet/pricelinecom-Refused-to-change-hotel-3-hours-after-booking-vacation-Against-policy-non-1005518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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