- Report: #1063506
Report - Rebuttal - Arbitrate
Complaint Review: Priceline.com
Priceline.com800 Connecticut Avenue Norwalk, Connecticut USA
Priceline.com Hotel information is not updated and inaccurate Norwalk Connecticut
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We booked a room on priceline.com based on several key factors. Location to the event we were attending as well as a hot tub. We were riding our motorcycle 150 miles one way and wanted to ensure that there was a hot tub. The photos of the hotel we booked show a hot tub as well as the description provided on priceline.com. Once we arrived and checked in, we took a tour of the hotel. no hot tub. Manage stated they had removed it about 2 months ago and they had notified priceline and other travel sites of the change.
I did not get what I paid for and when I contacted priceline about this, the agent advised me he would send a $25 coupon. Here is the transcript: "Ray: As a gesture of goodwill, I will send you an email that contains a Priceline Hotel $25 Express Deals Coupon which can be used toward your next Priceline Express Deals reservation." I did advise him I wouldn't be using their service again and ended the chat. However, to add insult to injury, the coupon I did receive was not for $25, it was for $5 off a night up to $25 and it is only valid for 90 days. Horrible customer service. I would like the total $25 refunded to me as I won't be using this service again.
This report was posted on Ripoff Report on 07/01/2013 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pricelinecom/Norwalk-Connecticut-06854/Pricelinecom-Hotel-information-is-not-updated-and-inaccurate-Norwalk-Connecticut-1063506. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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