Princess Hair Shop Sent me defective hair and said they would replace it but refused to follow through with their own policy Sacramento California

 I paid $430 for 16'' 20'' and 22'' for Curly Brazilian hair and it only looked nice for two weeks or so I thought.

When I tried to straighten the hair with a heat protectant the hair looked awful. The second I was having problems with this hair I emailed their customer service reps about what I could do to fix this problem. And they said that if the hair looks awful then it was probably dry and they suggested another conditioner and a curl defining serum to me that would help the hair look better.

After using that for a few more weeks and saw little to no results I emailed them again and then they told me to deep condition the hair with the conditioner and oil for at least an hour in a shower cap for three days in a row, so I did. And after two days that treatment shrunk my hair into this nappy matted afro that didn't go past my shoulders. So I emailed them again and they told me that I have the option to send it back to them as long as its not in a matted ball and if their stylist looked at it and deemed it defective then they would replace the BUNDLES.

So I agreed, now did it take a few extra weeks for me to send the hair back? Absolutely but only because i'm a full time student with bills to pay and I don't have hundreds of dollars laying around to keep purchasing $430 of hair every month and another $200 to get my hair done every month on top of that. But I combed the hair out and co washed it and sent it back.

Then another rep tells me that the treatment was complete but they would only replace the total weight of the DEFECTIVE hair and it was only a preventative measure anyway. Excuse me when did the weight of the DEFECTIVE hair become a factor and where did this "preventative measure" come from?

No where on the website or in the original "hair care" email it states either. All it said was if you properly care for the hair, it isn't chemically altered in any way, and the hair was in a treatable state when returned. Then its up to the stylist to determine if its defective and if it is then the bundles would be replaced.

Clearly the bundles were deemed defective that's why they sent me that little 4oz of hair. But when I explained how dissatisfied I was I said that I wanted my hair back but they told me that they gave it to their manufacture.

If the hair was deemed defective then shouldn't it have been thrown away and not given to back to their manufacture? Because it sounds like they are trying to re sale defective hair.

Cheris, San Bernardino, California