- Report: #1063504
Report - Rebuttal - Arbitrate
Complaint Review: Print Buys/Clip Buys Magazine Suzie Jebrail
Print Buys/Clip Buys Magazine Suzie Jebrail311735 Riverside Drive C382 Lake Elsinore, California USA
Print Buys/Clip Buys Magazine Suzie Jebrail AKA Suzie Jebrail Did not deliver postcards which were pre-paid by check. Promised Refund. No refund received. Lake Elsinore California
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I am a realtor and I saw www.printbuys.com on line and called on May 5th. Suzie Jebrail told me that I would have to pay for my orders up front by writing out a check and faxing it over. I did so. I had two postcard orders. I told her and e-mailed her that one order was time sensitive and was a priority. She said ok. I received the non-priority order but not the priority order. I believe the priority order was not given attention or got lost in "the system" . The copy was re-submitted and I was told it would be coming. I never received the order.
I called and sent e-mails.......... no return phone calls from Suzie at all. I had to catch her by calling in. I was told on a Wednesday, June 12th that I would receive the postcards (500 of them) on Thursday or Friday in the mail. I waited thru Saturday. No postcards. On Monday I asked for a refund. She said via e-mail that a refund had been issued on 6/18. There was a lot of back and forth via e-mail as I wanted to know IF I would receive them given they could be in route and I would then not be entitled to a refund. I never got a clear answer. She assumed I was a problem and she sent the following note to me on 6/20:
Kathy, what is wrong with you ?? you canceled, so NO you don't get free printing! I told you the I canceled it JUST like you asked, and your refund is being mailed to you. What are you talking about here ???? Do you do this to all of your venders ? Your job was a huge and painful loss, reprinted twice. Thanks, Suzie Jebrail Marketing Design Consultant Direct: 877-577-4681
So.......... here I sit with no postcards. I am thinking about the fact that if this order was reprinted twice why haven't I received? Something is very wrong with this business. No focus on customers.
I had to have the priority postcard re-done and printed elsewhere. I receive the order in 4 days without issue.
I have filed a complaint with the California Attorney General's office as step one. This report is step 2. More steps will be taken.
Be aware......... do not scan and send a check. Pay by credit card where you have other rights.......
There are special protections for you if you have used a credit card, especially in an online transaction, including a federal law called the Fair Credit Billing Act
This report was posted on Ripoff Report on 07/01/2013 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Print-BuysClip-Buys-Magazine-Suzie-Jebrail/Lake-Elsinore-California-92530/Print-BuysClip-Buys-Magazine-Suzie-Jebrail-AKA-Suzie-Jebrail-Did-not-deliver-postcards-w-1063504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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