Print Harmony Turned out to be a complete disappointment Clearwater Florida

I have been using Print Harmony for a few years. Up until now, things have been mostly good. I have been happy with the quality of their work. But I guess everything is always good until something goes wrong.

In the past, there was an occassion where we had to retrim business cards they printed for us because when they cut them, there was a small sliver of someone else's business card left on our order. I did call to register that complaint but did so only verbally. 

I recently received another order of business cards (2,500) for a customer of ours that Print Harmony had produced in the past and I made a note on my order before emailing that the last time they printed these the margins on the left and right edges were noticably unequal on both sides of the card and to please pay some attention to that on this order.

We get the order in and upon inspection, the margins were not only still noticably unequal, but even more so than the first time. I checked my file to make sure the problem wasn't with it and it wasn't. I called Print Harmony, and the guy who answered the phone immediately tried to convince me that this was normal. I asked him if I was to assume that everyone's business card order comes back the same way. No answer. He was very unconcerned about the problem and repeatedly referred me to their Terms and Conditions. 

And their attitude in general really leaves a lot to be desired. When they answer your call, they never sound as if they are happy to help or answer any questions you may have or to even be pleasant. As a business person/owner, we require whomever answers our phone to sound as though they are pleased that the caller made their call to us, and NEVER EVER make the caller feel that they are interuption your "personal" time. That's pretty much the impression you are left with when you call Print Harmony. 

I do have to say that Colleen did assist me with a couple of things in the past and she was very friendly.

I took pictures of the business card and attached it to an email expressing my dissatifaction and requesting someone to contact me. That was on June 17th after hanging up with the guy that kept referring me to their T&C and recommending that I send an email to their Customer Service (lol) Dept. It is June 26th, I have heard nothing back from anyone in response to my complaint. I also Forwarded my email to them again yesterday (25th).

It looks as though the only way Print Harmony handles someone's complaint is to ignore it. Does not make a customer very happy.