- Report: #1097795
Report - Rebuttal - Arbitrate
Complaint Review: Printbuys Inc.
Printbuys Inc.31735 Riverside Drive Lake Elsinore, California USA
Printbuys Inc. Printbuys Cheated, Deceived, Scammed, Conned, Defraud Lake Elsinore California
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Printbuys sent me a promotional email introducing their services. The prices mentioned in the email were really good so I called to verify and spoke to Suzie Jubrail. After talking to here I placed an order for 2500 door hangers on the printbuy website on May 31st 2013. I paid in full $368 for my order. After a few days I received the proof for my order, I needed few changes in proof and after a couple of email exchanges Suzie started taking weeks to respond. Finally on July 24th I received a satisfactory proof. Upon giving my consent to print Suzie informed me that my order will ship within a week's time. A month passed but I did not receive my order. I sent many follow up emails and tried to reach Suzie via phone, but she won't answer. Finally in September I received an email that my order will ship in 2 days.
Finally when I received my order after another week, it was printed on wrong type and sized paper. The doorhangers was shorter than the door hangers I selected and my business name and address was cut off. I called Suzie and luckily Suzie answered the phone. I complained about incorrect print order and she asked me to email her a scanned copy of the door hangers to show to the Quality Control. She promised to have order reprinted and send me within a week's time. It's been 9 weeks since then I have yet to receive my corrected order. I sent several follow up emails and placed several calls but there is no response from this company. I even threatened to file a complaint against Printbuys with Better Business Bureau and FTC, but it did not make any difference.
In my view this business is being operated by conartists who are pray on small business owners like me. Suzie should be prosecuted for cheating and not delivering on her promises.
This report was posted on Ripoff Report on 11/07/2013 07:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Printbuys-Inc/Lake-Elsinore-California-92530/Printbuys-Inc-Printbuys-Cheated-Deceived-Scammed-Conned-Defraud-Lake-Elsinore-Califo-1097795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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