- Report: #1123481
Report - Rebuttal - Arbitrate
Complaint Review: Printerpix
Printerpix107 Commerce St. Lake Mary, Florida USA
Printerpix Did not send me items that I paid for. Lake Mary Florida
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I purchased metal prints from Printerpix via Groupon. In addition to the metal prints, I ordered metal easels that allow the prints to be displayed on a wall. Printerpix sent me the prints but did not send me the easels that I have paid for.
I have tried numerous times to call them. Not once in the past few months have I called them and not gotten an error message about the phones being out of service.
After complaining to Groupon, I received an email from Printerpix telling me that my inquiry was being assigned to a special respresentative. After a number of weeks and more attempts to email and phone the company (I even tried their Twitter account), I received an email telling me that my inquiry was being turned over to their "logistics team". In my emails to them I have been sending them copies of the "picking list" (packing list?) and invoice which shows that I paid for items and these items were not included in my shipment. Their emails to me are obviously nothing more than stall tactics.
I placed my order in early December. It is now mid-February and I have not heard from anyone in weeks. I still have not received the items I paid them for.
I wish I had researched this company and read online reviews before placing my order. There are plenty of reviews online warning against this company. I wrongly trusted Groupon to do business with trustworthy, reputable merchants.
This report was posted on Ripoff Report on 02/13/2014 09:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Printerpix/Lake-Mary-Florida-32746/Printerpix-Did-not-send-me-items-that-I-paid-for-Lake-Mary-Florida-1123481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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