• Report: #385713

Complaint Review: Prism Pointe Technologies

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  • Submitted: Tue, October 28, 2008
  • Updated: Wed, June 24, 2009

  • Reported By:Richlands Virginia
Prism Pointe Technologies
4605 Coates Dr. Fairburn, Georgia U.S.A.

Prism Pointe Technologies does not pay subcontractors for computer repair work performed Fairburn Georgia

*Consumer Comment: Marcus of Comprehensive Computing knows how to complain but..

*Author of original report: Check received 11/10

*Author of original report: Prism Pointe Technologies Non-Payment update

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My company, Comprehensive Computing, was contracted by Prism Pointe Technologies to do four service calls between June 17, 2008 and July 16, 2008 which have been completed, invoices sent 5 times and proper documentation sent multiple times as well. After more than 50 attempts to get these invoices acknowledged and paid, we have been unable to receive payment for the $281.00 this company owes us for these jobs we've completed for them. Nobody will return a phone call to us regarding this situation. Most of the time when we call we're either sent to voice mail (and we leave a message) or we're told someone will call us back. We have never had one phone call returned. There have been 3 or 4 times we were told the invoices were never received and we resent them. The last time I spoke with someone about the invoices, I spoke with Matt Carter who said they hadn't received them. So, I emailed them to him directly at mcarter@prismpointe.com while I spoke with him over the phone. He acknowledged receipt of them on October 24th during this same conversation. I called back Monday, October 27th to follow up. I spoke with someone at the help desk who said "we have not received any invoices on your account." This is getting very frustrating. I would like to see this company forced to make good on its obligations. I am very much interested in seeing this taken to class action status, and I would be happy to help with what is needed to do so.

Marcus b
Richlands, Virginia
U.S.A.

This report was posted on Ripoff Report on 10/28/2008 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Prism-Pointe-Technologies/Fairburn-Georgia-30213/Prism-Pointe-Technologies-does-not-pay-subcontractors-for-computer-repair-work-performed-F-385713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Marcus of Comprehensive Computing knows how to complain but..

AUTHOR: Dr. Mark Levine - (U.S.A.)

Marcus you don't like being a victim? Why didn't you find a way to resolve my complaint against your Comprehensive Computing store? See my Rip-Off Report against Comprehensivecomputing.net I want my money back. You ripped me off by mis-diagnosing and charging me for unneeded services, didn't return the parts and caused me to purchase additional items.
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#2 Author of original report

Check received 11/10

AUTHOR: Marcus boyd - (U.S.A.)

Apparently it took a complaint to the Better Business Bureau to do the trick, as we did receive a check for services rendered today from Prism Pointe Technologies. Perhaps this is a good idea for those awaiting payment. Visit the BBB web site and go from there. Good luck to everyone else trying to get compensation for their hard work!
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#3 Author of original report

Prism Pointe Technologies Non-Payment update

AUTHOR: Marcus boyd - (U.S.A.)

Last Thursday I received a call from Mitch Wright, a VP of the company (also the man who writes checks for the company). He said a payment would be processed on our invoices Monday, November 3rd. After not having received a check as of yesterday, the 7th, I called to speak with him. Of course he was not available as usual. I spoke with someone who looked up the account and said a check had NOT been processed. Big surprise, I guess.

The bottom line is I am now ready to take this to the next level and join in on any type of class action suit that will force this company to pay its subcontractors. This is ridiculous.
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