• Report: #1129532

Complaint Review: Privacy Matters 1213

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  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: AnneK — Dallas Texas
Privacy Matters 1213
9500 West Dodge Road Omaha, Nebraska USA

Privacy Matters 1213 Account creation fail and asked for 2nd credit card although first card was valid Omaha Nebraska

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I read a comparison of credit reporting services, this looked like what I needed at a good price. Went to the web site to create an account. I entered credit card information and recevied an error:

 

Please verify the following information before we continue with your request.

  • This credit card cannot be processed at this time. Please try another credit card.

I was stunned, fearing my account had been hacked, I logged onto my credit card site only to find in fact, a charge had been submitted, a temporary pending charge as follows:

 Trans Date    Type   Description    Amount   
  03/10/2014   Pending MVQ*PRIVACYM  

$1.00

I called the 800 number, told the call center rep  I wanted my credit card info delete. I got a discussion that my account had not been created, the pending charge is standard, blah blah blah. I told him, my isssue is not with the pending charge, my issue is that I received a message that the credit card number could not be processed, when in fact it was processed, and I want my credit card info to be deleted. He was stuck on the script, I asked for a supervisor, and spoke with Keisha.  She has the same script, the credit card number pending charge is standard, it "drops off" after the account is validated. I told her same story, I don't care about the $1.00 charge, I care about the storage of my credit card number and want assurances its been wiped from your database. She told me, credit card number is not stored. I build call center systems, and know better. I asked her, how do you bill then, by magic? Of COURSE you store the credit card number!  I asked if Privacy Matters or a 3rd party perform the billing, her needle was stuck on "pending charge drops off we don't keep credit card data". Apparently this is billing by magic. I have a dispute on the charge, will watch this closely as I have seen numerous complaints that this company tends to bill without cause. 


This report was posted on Ripoff Report on 03/10/2014 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Privacy-Matters-1213/Omaha-Nebraska-68114/Privacy-Matters-1213-Account-creation-fail-and-asked-for-2nd-credit-card-although-first-c-1129532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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