• Report: #475121

Complaint Review: PriveCo Inc

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  • Submitted: Thu, July 30, 2009
  • Updated: Thu, December 24, 2009

  • Reported By:Toyko Other
PriveCo Inc
510 E. 10 Mile Rd Hazel Park, Michigan U.S.A.

PriveCo Inc PriveCo Inc. ShopInPrivate online order scam 510 E. 10 Mile Rd Hazel Park Michigan

*Consumer Comment: A Pleased European Customer

*REBUTTAL Owner of company: A Decent (but not perfect) Explanation

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My report is similar to Report #: 470695 (input just the digits in the search box above).

I placed an order that ships to Japan. After 42 days, I still haven't received the order. I Googled, found this site, and found the report above. Unfortunately, the person who filed the report above couldn't file a complaint to his/her credit card company because a certain amount of days had been passed. I saw that, immediately contacted my credit card company, and all has been taken care of.

I was going to give them a benefit of doubt since this is an international shipment and they "say" on their web site that they will re-ship an order that is lost. But I am glad that I decided to act on this quickly.

Other reports are filed on this company on this site too. For those who are reading my report, you should contact your credit card company now!

Infimum
Toyko
Japan

This report was posted on Ripoff Report on 07/30/2009 07:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/PriveCo-Inc/510-E-10-Mile-Rd-Hazel-Park-Michigan-48030/PriveCo-Inc-PriveCo-Inc-ShopInPrivate-online-order-scam-510-E-10-Mile-Rd-Hazel-Park-Mich-475121. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

A Pleased European Customer

AUTHOR: Michelle Wale - (Luxembourg)

I would just like to say that although I placed my order back on 12th October 2009 and they dispatched the goods on 14th October 2009 I didn't actually receive the shipment until 24th December 2009....almost 3 months later...but the best Christmas present! Their customer services department remained in contact with me during this time and reassured me that the package was despatched their side.

I am a very pleased European Customer.  To wait almost 3 months was frustating but when the package finally arrived I was over the moon.

Thank you to all the staff at Priveco Inc for keeping in contact with me and I shall be using their services again.

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#2 REBUTTAL Owner of company

A Decent (but not perfect) Explanation

AUTHOR: Tom Nardone - President, PriveCo - (USA)

Hello, this is Tom Nardone, I am the president of PriveCo Inc.  We are the company this compaint is about.  


What you are saying, I expect is true.  You did order something from our company to be delivered to your address overseas.  International shipping of any items can be tricky, for the items that we sell, which are generally not available everywhere, it is even more difficult.  



Without knowing you specifically, I cannot say what you ordered, but I suspect it was an item that is not available in your country, something like Rogaine, cold medicine or condoms.  Sometimes these items are not available where you live because they are not approved for sale, or because the manufacture has never sought approval.  Either way, it is rare that someone orders something that was also available at their local store. 



Now, most orders to individuals get delivered without customs inspection, but a portion of orders are subjected to a full search.  The search process can take some time and the orders can (and do) get rejected and sent back to us.  



Our International Shipping policy is quite clear about this, we have been shipping internationally since 1998 and have sent over 50,000 packages to over 70 countries.  We treat all customers fairly.  The policy states, that if your order does not arrive to you within 60 days, we will refund your order or send you a free replacement (you get to choose).  



If you e-mail or call us within the 60 days we will tell you what we know about your order.  If you ordered International Air Mail, a very reasonably priced, but not trackable service, We will know when your order left our warehouse and that is about it.  If you ordered International Express Mail we will have more information.  We are not withholding information from you, these packages are handed from carrier to carrier and unless you pay for a premium shipping service, they are not tracked.



We have a standard e-mail that we use for inquiries within 60 days.  It is quite long, explains why your order may be delayed, what countries typically see delays with what products, and a bunch of information that you may want to know.  It is actually a useful e-mail, but if you write to us twice within the 60 days you are going to get the same e-mail twice.  That can be aggravating.      



I apologize that your order didn't arrive.  This was not a rip-off, it was a package that was supposed to travel 6,000 miles, while being transfered from one carrier to the next, passing through an international border all while carrying an address that was crammed into an online order form.  It did not make the trip.  



I apologize that it did not.  We would have easily refunded your order after 60 days, it is standard policy here. 



Why do we wait 60 days for International Air Mail and not 30 or 42.  We wait 60 days because many customers get their packages that late, some even later.  Again, all of this information is clearly described in our shipping policies.  



Also, I would like readers of this website to read your complain objectively.  Many companies do not offer international shipping because it is difficult.  The distances are so great, the language barriers so tough, and the demands high.  I hope that readers will see this complaint and understand that we ship sensitive products to areas that many other online companies do not.   



PriveCo Inc. has a fair and decent policy that meets everyone's needs in this situation.  Unfortunately, this customer contacted their credit card company and this website instead.  I posted a rebuttal to explain our policy and to let others know to contact us if their package hasn't arrived.  If your international package hasn't arrived within 60 days, let us know, we'll take care of you. 
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