I recently awoke from a nightmare involving Tony Waters at Pro Import. I had a problem with my vehicle, so I dropped it off at Pro Import in Winter Haven. Tony called me back, and said that he had diagnosed the problem as the clutch master and slave cylinder (which were leaking), and the repair would be $360. I picked the car up two days later, and the car still had THE EXACT SAME PROBLEM. I brought the car back the same day, and Tony tells me that the parts he installed on my car must be defective. He stated that he would order new parts and install them on the car. So, a full week after dropping my car off the first time, Tony calls me yet again to let me know that the car is ready. After picking up my car, I realize that the car is still having THE EXACT SAME PROBLEM AGAIN. I took the car back to Pro Import, at which time Tony tells me that its a strange problem that he's never seen before, and it must be the clutch causing the problem. Tony tells me that he'll tear the car down, and find out the cause of the problem. A day later, Tony calls me back and informs me that the clutch is broken, and he can replace it (along with a broken motor mount) for $775. This sounded a little high, but I went ahead and had him replace it. Finally, after having my car for TEN DAYS, I go and pick it up, and everything appears to be running smoothly. I asked Tony if he planned to cut me a break on the parts and/or labor for the clutch master and slave cylinders that he replaced IN ERROR, but he tells me that he won't, because I was "going to need it sooner or later".
I'm going to need a house "sooner or later" too, but I don't have the money to buy one today.
Avoid Pro Import in Winter Haven. He gives honest mechanics and shops everywhere a bad name. If you cannot accurately diagnose a mechanical issue with a Honda, then you have no business in the auto repair industry.
Winter Haven, Florida