• Report: #1098725

Complaint Review: Proactiv

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  • Submitted: Tue, November 12, 2013
  • Updated: Thu, November 14, 2013

  • Reported By: ed — east windsor New Jersey
Proactiv
Des Moines, Iowa USA

Proactiv Guthy-Renker They Automatically Bill you even after you Cancel Your Account Des Moines Iowa

*UPDATE Employee: Guthy Renker Experienced customer service rep

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 These dirtbags billed me even after I had canceled my account. When I called to complain, they didn't really care. I guess the woman on the phone was used to irrate callers.

Their customer service is just a bunch of losers waiting to field complaints from the next caller. The website is designed to automatically bill you and conceal the fact they are doing it.


This report was posted on Ripoff Report on 11/12/2013 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Proactiv/Des-Moines-Iowa-50336/Proactiv-Guthy-Renker-They-Automatically-Bill-you-even-after-you-Cancel-Your-Account-Des-1098725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Guthy Renker Experienced customer service rep

AUTHOR: riotsmith - ()

Okay, what I want to first start off with by saying is that, you are entitled to your own opinion. However, the likely reason you were billed after canceling your account is due to the prior charges you had on a package you had ALREADY recieved. Guthy Renker sends out 90 day supply shipments. Just because you CANCEL your account does not mean you don't still owe the company money. Say for example , you use electric for 3 months, and decide to cancel... Just because you cancel the electric does not mean you dont still owe for the 3 months of electric you've used. 

Guthy Renker breaks your charges up into 3 separate billing installments to make it easier on the consumer. Sometimes there can be misunderstandings with the initial order placed, and every company has there misunderstandings. You were signed up for an auto-renewal program which means you are automatically billed until your packages are paid off. Guthy renker did not bill you for something you did no recieve, we would actually have no way of doing that.

Also, wanted to touch base on the comment " These dirtbags". Guthy Renker is a very succesful business, and we are succesful because of the great offers and memberships we provide to our customers. Now, speaking as a human being, and not a *customer service rep* I will say, ONE customer service call should not make up your TOTAL judgement of our company. The customer service rep you spoke with is trained to understand your concerns and take care of them for you, without letting (sympathy) get involved. We ALWAYS feel bad if there was a misunderstanding in the billing department. Something I can recommend to anyone, and EVERYONE is that being rude or irate with a customer service rep will get you absolutely nowhere. Just a little reminder, this is our job, we are here to help you, YOU called US. We're all human beings, not "dirtbag losers waiting for the next call to come in".

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