Complaint Review: Professional Products - Hawthorne California
- Professional Products 12600 Daphne Ave Hawthorne, California USA
- Phone: (323) 306-5067 xt. 1406
- Web: http://professional-products.com
- Category: Auto Parts
Professional Products Powerjection III Failure to Repair Hawthorne California
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I bought a Powerjection III fuel injection unit from Professional Products several years ago. It worked for several years until the ECU failed and it stopped working. I called the company and was referred to Carl. Carl told me that if I would send him my entire unit (about $1500 at the time of purchase) he would diagnose the problem and fix it. I cost me about $90 to send the unit to him 3 months ago. He told me at the time that he'd get back to me within 1 month. I have called Carl directly 4 separate times without a response. I then chose to call his supervisor to see if I could get a response. The receptionist on the phone interupted my story to tell me that "Carl is a terrible technician". She promised that she'd relay my complaint to his supervisor. I have not had any contact from this company despite my repeated attempts. At this point my interactions impugn the entire company. They still have my property and I want it back. I must assume that I was duped into sending back my unit so they could use the pieces for other projects/customers. Please do not make the mistake of trusting anyone at this company to do the right thing. I must also assume that this type of business practice comes directly from the owner of the company.
This report was posted on Ripoff Report on 11/22/2016 03:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/professional-products/hawthorne-california-90250/professional-products-powerjection-iii-failure-to-repair-hawthorne-california-1339453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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