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Report: #832500

Complaint Review: Proficio Mortgage - Internet

  • Submitted:
  • Updated:
  • Reported By: Disappointed in Georgia — Marietta Georgia United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Proficio Mortgage New Jersey Internet United States of America

Proficio Mortgage Discourteous, Lost a sale Internet

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After initially being contacted by Proficio for a refinance, I got bogged down with work and had to postpone the process. I received a phone call this evening from "Nick" who introduced himself and began to ask about my loan processing. The call was dropped, and since I was driving, I waited on a return call. The phone rang a moment later with a blocked number. I answered and immediately heard the same voice from moments before state " you should look up manners in the dictionary". I said " excuse me?" not understanding what was being said to me. Again he said "you should look up manners in the dictionary" and hung up on me. At this point I was irritated enough to ask fo ask for another broker to handle my loan and wanted to explain why. I called the number back and received "Nick" on the phone. I asked to speak with a customer service rep not and was refused. Again, he hung up on me. At this point I'd decided they weren't getting my business, but felt obligated to report his behavior. As a one-time small business owner, I would appreciate being told that an employee is costing me money. After calling again, I received a new person who gave contact information for a branch manager. I plan to follow up with this person tomorrow.

While this may not be fraud or theft, I feel it's important to let others know what kind of business they're getting into bed with. Perhaps this is an unusual case, but it's unlikely to be his first offense. If this is the best Proficio can do to earn my business I'd hate to see what they'd do once they have it.

I googled the company to find out who to contact about this, but maybe I should have looked there first. The first three hits on google aren't even for the company website. All three are ripoff report.com.

This report was posted on Ripoff Report on 02/01/2012 05:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/proficio-mortgage/internet/proficio-mortgage-discourteous-lost-a-sale-internet-832500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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