- Report: #1114340
Report - Rebuttal - Arbitrate
Complaint Review: Proficio Mortgage
Proficio Mortgage110 Hillcrest St. Orlando, Florida USA
Proficio Mortgage red tape galore Orlando Florida
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We had no difficulty qualifying for and acquiring a refinanced mortgage from Proficio Mortgage because we have excellent credit and plenty of assets. The process went quickly and fairly smoothly except for what seemed to be quite a bit of nit-picking: for example, we had to fax them all the pages of our stock fund statement, even the blank pages!
Within a month Proficio had sold our mortgage to another company. During that month we had a water heater leak which caused some serious damage to a built-in entertainment center. Proficio required as a condition of the loan that they be a co-payee on our home owner's insurance. Our insurance company (State Farm) was extremely helpful and agreed to reimburse us for all our damage and sent checks very quickly, which we then had to send to Proficio for an endorsement.
Proficio no longer has any financial stake in our home but they are requiring more documentation (invoices, contracts, etc. for the work being done) than the insurance company did before they will return our insurance checks. I was told they were jerking us around (my words) in order to protect Proficio and "business practices". From what, insurance fraud? State Farm doesn't think there is any fraud because they had an adjuster come and inspect the damage.
I am extremely unhappy with our treatment by Proficio and I would never recommend this company to anyone.
This report was posted on Ripoff Report on 01/09/2014 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Proficio-Mortgage/Orlando-Florida-32801/Proficio-Mortgage-red-tape-galore-Orlando-Florida-1114340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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