Last Sat. Dec 22nd 2012 I wanted to surprise my fianc with a bouquet of flowers and chocolates. The order was placed early morning for same day delivery (online with phone confirmation) and extra amount was paid, total for $80+. I was on phone with my fianc all day (almost) following up with ProFlowers in between and requesting confirmation. Late evening I received an e-mail confirmation that delivery has been made ????? No It was Not !!. The day was over,.. surprise was gone ... so I had to tell my fianc to check the door or her roommate .. Nothing was there. Dec. 23rd, Sunday afternoon around after 12 the delivery was made. I have followed up on phone and e-mail for past 1 week. The nice person, their rep. Peggy I spoke with understood and confirmed through their local florist that they didnt deliver in time and promised to send another bouquet with apologies.. Thats all I needed, I was not after any refund.
Surprise No 2.. you get an e-mail of $15 refund .. To which a reply is sent that it was not requested and that they should follow up on their promise...Surprise No. 3 .. I get another e-mail where they are saying sorry for the inconvenience, we have given you $15 + cents in refund and cannot send another complimentary bouquet with apology since the flowers were delivered in a timely manner ??? I have always kept an open mind, giving others benefit of doubt as mistakes and errors are common. This however, is beyond all that and an active efforts from ProFlowers to deny and defeflect wrong doings / mistakes while hoping that the complainant would just get annoyed, tired and leave. The matter is not of the dollar amount they charged, rather the service, denial of mistakes made and simply lies.
I would highly recommend that you should go to Proflowers
ONLY if you want a surprise bundle of errors for which you will pay in dollars
and time .. Dont GO if you want to surprise a loved one