- Report: #480539
Report - Rebuttal - Arbitrate
Complaint Review: prograntwriter.com
prograntwriter.comfedgrantusa.com Internet United States of America
prograntwriter.com fedgrantusa.com, moneyhelp.com, prograntwriter.com, Diamond J Media grant writer pro membership and unauth charges Las Vegas, Nevada *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
*UPDATE Employee: Resolution offer
when I order this program was with the idea to help my dad with some expenses that he had last year and this program look at that time the solution, so I went online and order the CD grant writer pro software on Jun 03rd, I was charged $ 1.99 for S&Hsoon after this I got an email from this website with information and that I have 7 days trial, bla, bla, bla. Before the end of this trail I call customer service which was hard to get someone to answear the phone and I told the person to cancel my membership due to that the cd had not arrival and my dad log once on their website but that the info was not helpfull, so according to this person who I talk to she will be taking care of and cancel my membership.
On July 29th, I spoke with a person name Jordan, she said she was the supervisor and I explain the situation and that I had 2 charges from this company for $39.95 plus a transaction fee of $1.99 she offered at that moment the refund of one month and that she will be talk to her boss in order to do the other charge, she gave me a confirmation number for the cancelation and the refund and said to me to waith for 10 day before the amount will be credit back on my account and this charge was under the name of Fedgrantusa/prograntwriter.com At this moment I did think that all this nightmare was over but to my surprise today I got another charge this time under the name of moneyhelp 888-216-4952 and when I called this number the agent Dusty explained me about this charge and to my surprise is the same company and I explained her again the situation and she said she will cancel the membership and refund the money and she will pass the info to her boss and the confirmation number she gave me was the same number the other agent (Jordan) gabe me so when I told her about this she couldn't explain it to me and just ask for my phone and she said that someone from the company will call me in the next 2 to 3 days, anyway I will wait until them and in the next 3 days I don't herad from them I will do a formal complaint to the state attorney general office. I will keep posted about any issued on this issue that had me all upset.
<b><font size=+2><font color="#0000FF">EDitor's Suggestions on how to get your money back! </font></font></b>
<b><font size=+1>HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: </font></b>
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
<b><font size=+1>DO NOT TAKE NO FOR AN ANSWER! </font></b>
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
<b><font size=+1>CHARGES TO YOUR CREDIT CARD</font></b>
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. <i>The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. </i>
And good luck Let us know how you do!
ED Magedson Founder
Author of www.ripoffrevenge.com
This report was posted on Ripoff Report on 08/15/2009 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/prograntwritercom/internet/prograntwritercom-fedgrantusacom-moneyhelpcom-prograntwritercom-Diamond-J-Media-gra-480539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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