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Report: #1342330

Complaint Review: progressive - Internet

  • Submitted:
  • Updated:
  • Reported By: Terria — tampa Florida USA
  • Author Not Confirmed What's this?
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  • progressive Internet USA

progressive will take advantage: Horrible service Take advantage of a single mother Tampa Florida Internet

*Consumer Comment: You left off a few details.

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To whom this may concern,

I have received horrible service with your company. I pay my bill every month on time and I have even referred several individuals to your company because the ease of service. I guess I never took in consideration a claim was never filed before. To start I want to explain to you the horrible service I received and still it has not been rectified. I submitted a claim for my Nissan Murano claim on 08092016. I contacted progressive all day on this day because I needed a rental and my mechanic advised me not to drive my vehicle because it was dangerous, but I had no choice because progressive never contacted me back and Cerina Nemcik never got back with me.

First issue: Cerina Nemcik did not speak with me on 08102016 as reported on my claim. I have numerous emails and phone logs where I called her and she was on vacation. At this time I am riding around in a wrecked vehicle that is not safe for me and my child so I call customer service. The guy on the phone was excellent he apologized for Cerina not getting back to me and assured me he would have her contact me and he set up a rental. I then was feeling a little better. So I dropped my car at the mechanic and the rental company was scheduled to pick me up at 6. The rental company dropped the ball and had me waiting an additional 30 minutes for them to get me. They apologized and gave me a rental. I now have a rental and my truck is at the shop that I selected.

Now here comes the second issue: The adjuster showed up at the shop where my vehicle was housed after a week of it sitting there and no appointment. When he got there he did a quote for what he could see, but my car was not placed on a lift. The adjuster refused to set an appointment and go back so I could have my vehicle fixed. The adjuster refused to go back to the mechanic shop and informed me that my rental would be ending soon. At this point I am livid and I only wanted my vehicle fixed. I was then forced to take my car to a progressive service center because now at this point I have been in a rental for 3 weeks and enterprise is telling me my rental is up soon. So I then took my car to the progressive service center 30 minutes away from my house in which again my car is wrecked and should not be driven because it was dangerous. I was told to take my car to the service center if I would have been injured that would have been a liability. I did not argue with her I simply took my car to a service center.

Now to the third issue: Now my car is at the service center. The car was taken back and they advised it would take two weeks and apologized because they stated even though it was their issue they could not extend the rental. So I had to go out and rent a car from hotwire.com for two weeks. After the time expired my car still was not ready. I contacted the service center and they advised me that they had forgot to fix my seat and my headlight when it went through inspection so they had to send it back. At this point I am really upset. I then spoke to Jason at the service center that apologized and then stated he would be my primary contact and would resolve any more issues. I got my truck back the next day my car was back immobilized because the shop improperly placed the tire on the rim. I contacted Jason who apologized once again and got me a replacement tire. This is ridiculous. I am not sure what the problem is and it still has not been rectified.

Now two months later once again my seat is broken and now my premium is increasing. Jason was awesome and assisted in any way that he could, but someone needs to look into this. I am not sure if this is payback or if your employees have an issue with African American lesbians.  There must be something that can be done. I have been an awesome customer, but your service is not living up to your mission. I am asking for my premium to be reviewed, my full rental expense to be reimbursed, and my seat to be fixed.

This report was posted on Ripoff Report on 12/09/2016 02:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/progressive/internet/progressive-will-take-advantage-horrible-service-take-advantage-of-a-single-mother-tampa-1342330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You left off a few details.

AUTHOR: Robert - (USA)

POSTED: Saturday, December 10, 2016

You failed to explain any details around this claim.  In particular if this was an accident who was "at fault"?

If you were considered at fault in any way this could be justification as to why your premium increased.  Because you would not be considered a higher risk.  If you were not at fault, one would have to ask why you didn't go after the other parties insurance company instead of your own?

As for the rental reimbursement..they are required to provide you no more than is in the insurance policy.  If your insurance only covers a rental for 30 days, they are not required to pay for anything after that.  You can try to make a claim that it was their delay that caused it, but in general that doesn't matter.

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