• Report: #473746

Complaint Review: Projector Lamp Center, SageRyder

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  • Submitted: Mon, July 27, 2009
  • Updated: Sun, February 20, 2011

  • Reported By:Carnation Washington
Projector Lamp Center, SageRyder
2999 Piedmont Rd Atlanta, Georgia U.S.A.

Projector Lamp Center, SageRyder Never refunded money for a product I never received Atlanta Georgia

*UPDATE EX-employee responds: What a load of BS

*REBUTTAL Owner of company: Update

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On Sept 14, 2008 I ordered a lamp for my living room tv with UPS 2nd day air shipping. I received confirmation of my order from their website with this information I expected to receive my lamp no later than 17th or 18th of Sept, I needed it for a party I was hosting on Sept 20th. The lamp never arrived so I called their phone number 1-800-296-8420 and requested a refund becuase they had not shipped my lamp in time and didn't communicate to me that it would be delayed in being shipped either. They said no problem and said they would process the refund and gave me a confirmation number of: CRF17877. I received an email confirmation on Monday, Sept 22nd confirming my refund in the amount of $214.95. It does say at the bottom of the email that it should be processed no later than 30 days. Well it is Dec 8 and way past 30 days and I have never received the check in the amount of $214.95. I have tried to call several times but I can't leave a message because their mailbox is full. I emailed them and they have not respond. I told them if I didn't hear from them by Dec 5th that I would be contacting the Better Business Bureau and a lawyer. I would like to see this issue resolved by refunding the credit card I used in the amount of $214.95. I have also contacted my bank in the hopes of reversing the charges however they said most likely this would be denied because it has been over 60 days from the inital charge. Here is their current website: http://www.projectorlampcenter.com/ and it looks like the refund was going to come from SageRyder, Inc. located at 4060 Peachtree Rd, Suite D-334, Atlanta, GA 30319. I did find another number listed on my bank statment 678-990-4360, I just called them and finally spoke to Elizabeth in Accounts Receivable. She said they have not printed my check but she would send my information to the department that cuts the checks and have them print and mail my check. I don't trust them so I'm continuing to file my complaint.
DesiredSettlementID: Refund
Product_Or_Service: Projector Lamp
Order_Number: 71189
DateServiceStarted: 360521
Purchase_Price: 214.95

Mitzy
Carnation, Washington
U.S.A.

This report was posted on Ripoff Report on 07/27/2009 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Projector-Lamp-Center-SageRyder/Atlanta-Georgia-30305/Projector-Lamp-Center-SageRyder-Never-refunded-money-for-a-product-I-never-received-Atlan-473746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

What a load of BS

AUTHOR: youknow - (United States of America)

I just feel like people should know that the company that bought Sageryder/Projector Lamp Center is the same company that Sageryder used as a supplier! AND, despite the fact that Sageryder/Projector Lamp Center is 'owned' by this 'new' company, the SAME employees working for Sageryder/Projector Lamp Center are running the 'new' company. Oh, they may be doing a 'better' job but the only reason why is because Sageryder/Projector Lamp Center screwed over 2/3's of it's employees and laid them all off despite telling them for weeks the company was doing well. The employees that were chosen to stay had to sign a contract and while I do not know ALL the details of that contract, what I DO know that part of it was non-disclosure and non-compete. So while people may be getting their orders faster or whatever, the new customers are still feeding the pockets of the old owners that screwed thousands of people out of money and products.

Oh, and by the way, 'Mark' is really Brian, an old sales rep of Sageryder/Projector Lamp Center.
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#2 REBUTTAL Owner of company

Update

AUTHOR: Mark - (U.S.A.)

My name is Mark, I am President of Lamps and Screens Online LLC. My company purchased the assets of Sage Ryder in a public auction in accordance with the bankruptcy laws in the State of Georgia. The assets included the websites www.projectorlampcenter.com, www.bigscreencenter.com and www.mountcenter.com. Sage Ryder went from Chapter 11 to Chapter 7 recently. I will not go into the details why, however the Governor of Georgia's office, the bankruptcy trustee for the state of Georgia and the BBB are now fully aware of circumstances.

Sage Ryder went bust owing my company in excess of $650k, we bought the assets in the hope of recouping some of those losses by turning the company around and making it profitable again. The NEW Company has new management, a solid line of credit and a new mission to offer world class service. We managed to save and re-employ some of the innocent employees that were uncomfortable with the old management practices and re launch the company last week at a new location.

I am very happy to talk or communicate with any old customers that feel they didn't receive satisfaction and direct them to the relevant authorities. My email address is mark@lasollc.com, please feel free to email me with a phone number and I will gladly speak with you.

As the new owners, we will try and point you in the right direction to get some of your money back, as a returning customer we also will be offering a promotion that will be hopefully soften the blow. I ask you to please refrain from posting new comments until you have contacted us.
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