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Report: #1260176

Complaint Review: Prom Diary - Internet

  • Submitted:
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  • Reported By: Linda — Sydney Other Australia
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  • Prom Diary Internet USA

Prom Diary Formal Diary Even though product was faulty,(Photos attached) they say nothing is wrong and refuse to refund Internet

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This company sells Prom and Formal wear.  I ordered a garment for my daughters School Formal, but when it arrived it had a very crooked seam running down the front of the dress.  I couldn't be worn. Their return policy states you can get a refund for faulty, damaged, mis-colored or incorrect sizing if you contact them within 7 days.  I did this and included VERY CLEAR photographs of the fault.  Their first response was "Nothing wrong with the dress"  The second, that we should accept "subtle errors", third response, get it fixed by a tailor and they would pay half, Fourth response "Nothing Wrong" again, Fifth response, "Iron it out", 6th response they offered me 15% compensation,, Seventh response "Nothing wrong" again.....and so it goes on.  We are up to about 50 emails now, and they are still refusing a refund.  They do not have a street address - the items come via China Post.  They have a billing address in London, and a live chat that doesn't answer! and no telephone number to call them on.  I would never purchase from this company again.

This report was posted on Ripoff Report on 10/09/2015 06:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/prom-diary/internet/prom-diary-formal-diary-even-though-product-was-faultyphotos-attached-they-say-nothing-1260176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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