- Report: #1059037
Report - Rebuttal - Arbitrate
Complaint Review: Promag Energy Group, Inc.,
Promag Energy Group, Inc.,4225 Gaston Foster Rd Orlando, Florida USA
Promag Energy Group, Inc., Sells what the uninformed does not need Beware tried to get us to buy what was not needed or broken Orlando Florida
Our experience with the scammers at Promag Energy Group, Inc.
We got lucky and only got ripped off for about $500 it could have been much worse.
On June 12th my daughters A/C was not cooling, I recommended a reputable AC company I had used in the past but they do not do after hour service so she found Promag Energy Group, Inc. and they agreed to come out that night for a service charge of $55. The technician immediately determined that the AC needed to be completely replaced and quoted a new unit for $4,500. My daughter did not have this amount of money and called me. I talked to the tech on the phone and he informed me that since the AC used R22 Freon, and said that R22 was no longer available and if it was it was “illegal” for him to put it in the system therefore the whole system had to be replaced, I knew this was not true. I told my daughter to tell him to leave since I caught him already in many lies and we would have the reputable AC company come out the next day, the technician then presented a bill for $109, when the charge was questioned against the $55 that was quoted he stated he did not know anything about that rate and demanded immediate payment. [continued below]....
The next morning Promag Energy Group showed up and said they would charge the system with the r22 Freon, (remember last night they said it was not available and illegal and had to replace the whole system), and do a leak test. She allowed them to do this but told them if any equipment needed service or replacement that it was under warranty. Well, they now could not find a Freon leak or anything wrong with the equipment so the leak must be in the copper line between inside and outside unit and that would not be covered by the warranty and that the coil was dirty and needed cleaning again that would not be covered under warranty either, they quoted $1,800 for this service. I told them to leave that e were calling a reputable company since we continue to catch them in lies. The technician from Promag Energy Group then presented a bill for $500 for the diagnostics and the Freon. That means they would have chared a total od $2,300 for a repairs that was not needed. This was abusive for the work performed, but the technician threatened my daughter and refused to leave until this outrageous bill was paid. After the outrageous bill was paid the tech left and then immediately returned
Then I had my normal and reputable AC company look at the system, they did a leak test of the entire system and the line between the inside and outside units and they did not find a leak, said the coil was fine and did not need to be cleaned. The unit did not need to be replaced and that although new systems did not have R22 freon anymore there was no issue getting R22 and that this unit should work fine for many years to come. Plus the unit was still covered under the Trane warranty.
See the info about R22 from the EPA: http://www.epa.gov/ozone/title6/phaseout/ac_repair_replacing.html
BEWARE: this is normal tactics for this company to prey on the uninformed and sell unneeded services and equipment, find things “wrong” with your AC when they are just fine. See the numerous complaints and stories from other customers. They have 19 complaints at the Better Business Bureau
Also see links to others at various websites I have listed a FEW samples at links below, it is good reading.
They have been brought before the Marion County License Review Board. See this poor customer’s experience too. http://sire.marioncountyfl.org/sirepub/cache/2/ratawj55lxzftzandbfpddix/159530061320130928127.PDF
PROMAG ENERGY GROUP A/C & HEATING, INC has been disciplined and fined by the State of Florida, Department of Business and Professional Regulation, see: https://www.myfloridalicense.com/viewcomplaint.asp?SID=&licid=777385
There is inconsistencies in the corporate structure, the invoice shows Promag Energy Group, Inc. with a License # of cmca48033 but that license # is registered to PROMAG ENERGY GROUP A/C & HEATING, INC located at 24927 E. COLONIAL DR. CHRISTMAS, FL 32709, not Promag Energy Group, Inc.
Promag Energy Group, Inc. has an address listed at 425 GASTON FOSTER ROAD
ORLANDO, FL 32807
These are separate corporations listed at the Florida Department of State, Division of Corporations, beware of the inconsistencies, this is a “red flag”!
I went by the address 24927 E. COLONIAL DR. CHRISTMAS, FL 32709 and here is a picture of what is there, a sketchy structure, and a “No Trespassing” sign with a picture of a gun and the words “Christmas Justice”. I can say BEWARE!!
Review these links too:
This is a good one about an employee being arrested!
RE:Ac tech, and installers (Orlando)
Date: 2010-09-16, 4:56PM EDT
This "promag energy group" is nothing but a hole in the wall company that makes its living off scamming older people. You dont even need to know how to do service, as long as you can turn a clogged drain into a serious problem that can only be fixed by buying a new unit. They have 2 techs I can think of (out of the 3 they have) that brag about how they dont even need to inspect the unit to do "their job." They will unplug wires and break things themselves to make a paycheck. By working for this company, unless you are willing to scam everyone you come across, youll be doing installs until you quit or if that dosnt work, then they will fire you.
JD Harris, owner and operator has many BBB complaints about this company, thats why the name has changed so many times with a company that hasnt been around more than 15 years. He himself does service calls in the mannor I stated above. More than one time did I come behind his work to see him turn a faulty firestat into a thousand dollar bill of replacement parts that were unneeded and uncalled for, only to collect the money from some older lady you could tell was left to fend for herself when her mind went and her children followed.
Use caution when applying to this company. I know im going to hell for the little bit of money I made, but if good business and honest workmenship matter to you, this is NOT the company for you.
R22 phase out
I hear regulations are banning the refrigerant in my air conditioner. Why is that?The refrigerant used in nearly all home air conditioners made before January 1, 2010, is R-22. Because R-22 depletes the Earth’s protective ozone layer, EPA is gradually reducing amounts of that chemical that can be produced. In fact, EPA’s regulations ban manufacturers from making new air conditioners that use R-22. But to preserve the useful life of R-22 equipment consumers have already purchased, EPA allows R-22 to be used to service existing air conditioners.
Do the regulations mean I have to replace my existing home AC? No. You are not required to replace your existing home air conditioner. Even if your air conditioner needs major repairs, you are not required to replace it.
This report was posted on Ripoff Report on 06/13/2013 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Promag-Energy-Group-Inc-/Orlando-Florida-32807/Promag-Energy-Group-Inc-Sells-what-the-uninformed-does-not-need-Beware-tried-to-get-u-1059037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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