- Report: #1152918
Report - Rebuttal - Arbitrate
Complaint Review: protect America
protect America TOTAL RIPOFF!!! Austin Texas
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Protect America - Rip Off Company This outfit operates under the guise of being an intrusion alarm company. There should be alarms to protect consumers from companies like this one. It is a sales without service company. There have been numerous problems since I contracted with them. Save yourself the aggravation and don't contract this company. Amazing as it may sound, their customer service continues to fall short of acceptable levels. Here are some problems I've had: 1. Difficult to reach any support personnel. ("Due to an unusually high volume of phone calls "....(option to continue waiting, contact them on their website that also claims a high volume. They also claim they'll call you back. Yeah. Right). If every call lends itself to a truly unusual volume of calls, doesn't that set a new norm? 2. They stole money from my checking account. Once I contacted them, they admitted they "overcharged" me but refused to refund my money to me. Their mistake and no one could determine how the amount of the theft was determined. They offered an account credit instead of a refund. They took the amount in one transaction but insisted on issuing a credit over consecutive months. 3. They didn't credit my account when they said they would. Their tone was take it or leave it. 4. They want monthly tests that require checks of their panel, open every door and window etc. They don't have self test panels. But, they had the perfect solution. For an extra $200+, I could replace my panel with one that didn't need to be checked monthly. That was a lie. They still want monthly testing. Also, one of the features of the new module is it's streamlined. Hello. The electric plug is almost as large as the electric outlet. 5. They claimed they sent something I didn't receive. After checking further, they found it wasn't sent but would be sent the following day. I called to follow up a few days later. The person in shipping put it aside instead of sending it. 6. They won't allow you out of the contract. If you don't want them, tough luck. They won't budge. 7. Today, I gave the error code number. I was directed to go to the panel and run a test. The test result was the same code I provided them. Then, they ran another test. Without warning, the siren was blaringly loud. He finally acknowledged I needed a new component that he will send to me. 8. Almost every problem has to be "escalated" to a manager. They apparently teach their reps how to deliver truly awful service. 9. They only accept debits from bank accounts. They know the customer has more protection by using credit cards. I visualize them sitting around telling how much they told their callers to do before they were totally frustrated. Save yourself before making a huge mistake.
This report was posted on Ripoff Report on 06/07/2014 12:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/protect-America/Austin-Texas/protect-America-TOTAL-RIPOFF-Austin-Texas-1152918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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