• Report: #408875

Complaint Review: Protect America

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  • Submitted: Tue, January 06, 2009
  • Updated: Fri, August 03, 2012

  • Reported By:Fort Worth Texas
Protect America
5100 N IH 35 #B Round Rock, Texas U.S.A.

Protect America security system - let's put them out of business - READ ON! Round Rock Texas

*Consumer Comment: same issues with this company

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I was looking for a security system to protect my family at our Fort Worth, Texas residence. I saw an ad for Protect America a subsidiary of General Electric so I thought GE was a respectable company, why not go with Protect America. I was wrong! I have spent hours and hours with their technical support trying to get these plastic pieces to work. Not only have they never resolved my complaints, they also would not resolve a complaint I placed with the Better Business Bureau (please check the Better Business Bureau Austin, Texas website to see that Protect America has a C- rating look at the number of complaints against this company). Not only am I locked into a three year agreement, but Protect America Customer Service and Executive escalations threatened to turn my account over to a collections agency as well as mark my credit bureau report. And this plastic security system still beeps loudly at 3:00 A.M. awakening my family.

I strongly encourage you (as I did) to contact Protect America, GE Security Systems as well as General Electric Corporation headquarters. This security company should not even be affiliated with General Electric, and I do not want any more people to give this company their business or be suckered into their services. I strongly encourage you to write letters to below entities with your complaints about Protect America. Please let below General Electric executives, officials and Board Members know how Protect America is smearing General Electric's name.

GE Security, Inc.
Michelle May Global Public Relations
8985 Town Center Parkway
Bradenton, FL -34202-5129
(989)835-3563

General Electric Company
Attention: Jeffrey Immelt, C.E.O.
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Keith Sherin, C.F.O.
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: John Rice, Chief Technology Officer.
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Pamela Daley, S.V.P...
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company GE Consumer and Industrial
Attention: James P. Campbell, C.F.O.
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Jamie S. Miller, V.P. Controller.
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Dr. James I. Cash, Jr. Board of Directors
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Anne M. Fudge Board of Directors
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Dr. Susan Hockfield. Board of Directors
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Robert J. Swieringa Board of Directors
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

General Electric Company
Attention: Alan G. Lafley. Board of Directors
3135 Easton Turnpike
Fairfield, CT 06828
(203)373-2211

Protect America, Inc.
5100 N IH 35 #B
Round Rock, TX 78681
Please write separate letters to Jonathan Willis Executive Director, Brian Dempsey VP Operations, and Wanda Mata.

Texas Department of Public Safety
5805 N Lamar Blvd
Austin, TX 78752-4431
(512) 424-2550
Tell them this company should have their license revoked

Perryjo
Fort Worth, Texas
U.S.A.

This report was posted on Ripoff Report on 01/06/2009 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-America/Round-Rock-Texas-78681/Protect-America-security-system-lets-put-them-out-of-business-READ-ON-Round-Rock-Tex-408875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

same issues with this company

AUTHOR: singert - (United States of America)

I too have these issues with Protect America.  Considering that they create these kinds of situations, makes you wonder what might be happening at the monitoring center.  Who monitors the monitors?
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