- Report: #977969
Report - Rebuttal - Arbitrate
Complaint Review: Protect Your Home, ADT, Defender Security
Protect Your Home, ADT, Defender Security3750 Priority Way South Drive, Suite 200 Indianapolis, Indiana United States of America
Protect Your Home, ADT, Defender Security Deceptive sales/promotion practices Indianapolis, Indiana
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Protect your home sent me to the company who processes the claims, as they claimed it was their fee. This was a lie. The company that processes their via gift cards informed it is indeed a fee that Protect Your Home has chosen to charge its customers in order to receive a visa gift card. The processing company simply collects this money on behalf of Protect Your Home. It doesn't matter if the fee is $5 or $50 - they left out financial information when I purchased a system, gave false information after the fact, & refused to do anything to rectify the situation.
Also , I was overcharged on my first bill b/c Protect Your Home's records showed I ordered a mobile uplink, which I did not have installed. They 1. told me it would take at least 30 days to get reimbursed and 2. could not even tell me what my bill should have been.
This report was posted on Ripoff Report on 12/04/2012 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Protect-Your-Home-ADT-Defender-Security/Indianapolis-Indiana-46240/Protect-Your-Home-ADT-Defender-Security-Deceptive-salespromotion-practices-Indianapoli-977969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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