- Report: #826689
Report - Rebuttal - Arbitrate
Complaint Review: PROTECT YOUR HOME
PROTECT YOUR HOMEGAINSVILLE, Florida United States of America
PROTECT YOUR HOME AUTHORIZED ADT DEALER HAVE HAD 6 FALSE ALARMS AND 6 ADT SERVICE REPS. TRYING TO FIND THE PROBLEM GAINSVILLE, Florida
*Consumer Comment: There are several things to consider when having false alarms....
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Wednesday there was a service man here to fix the equipment and less than 24 hours later we were not at home and another alarm came in. They dispatched the police as we were out of cell phone service and when I did get the call it took me 10 minutes on hold to get back to the Monitoring service to stop the police from being dispatched. It has been 3 days and I am still waiting for ADT to make their 7th Repair call. Meanwile I am without Security and still paying.
I called Protect Your Home to try to find out if their Tech Support could help me and I got hung up but 2 customer service reps Gina and Terry Ann and the 3rd rep sent me to ADT Monitoring
The do not want to do anything but install their shoddy equipment. I would not advise anyone to use Protect Your Home for any Security System because even though they are ADT Authorized Dealers the ADT service men cannot or do not know how to repair their Systems. They do not even stock the replacement parts. Buyers Beware
This report was posted on Ripoff Report on 01/22/2012 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/PROTECT-YOUR-HOME/GAINSVILLE-Florida-/PROTECT-YOUR-HOME-AUTHORIZED-ADT-DEALER-HAVE-HAD-6-FALSE-ALARMS-AND-6-ADT-SERVICE-REPS-TR-826689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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