- Report: #1096095
Report - Rebuttal - Arbitrate
Complaint Review: Protection1
Protection1P.O. Box 219044 Kansas City, MO 64121-9044 Kansas City, Missouri USA
Protection1 Protection OneProtection 1Protection One Alarm Monitoring, INC. This company will steal from you! Wichita Kansas
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System faults and failures let me to cancel and I received talk down pressure to stay. Also will not be reimbursed for 2 months of prepayment. I've just been Robbed by Protection1!
Have had multiple false alarm issues with the Protection1 system. I've had to provide my key and pass code to neighbors to come in my house while I'm gone and have them shut the system down. Have had a Protection1 service inspect and give the okay everything is good, but system continues to malfunction.
I called Protection1 to cancel and was talked down to, to try to pressure me to stay with them. I refused to continue with their service and was then told that although I'm canceling my service affective today 10/31/2013 I will not be reimbursed for my prepayment of November and December. Also, cancelling over the phone is not acceptable. They require an email cancelation request and if not received within 7 days they will continue to bill me and take you to a collection agency if you don't pay up. Protection1 is stealing from me for 2 months of service that I will not be receiving. I have sent the email request to cancel but have not received any acknowledgment of it. Stay away from this company! Read the reviews others have posted on cancelling with them. Fortunately I was with them over the 3 years otherwise this could have been hundreds of dollars in theft!
This report was posted on Ripoff Report on 10/31/2013 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Protection1/Kansas-City-Missouri-64121-9044/Protection1-Protection-OneProtection-1Protection-One-Alarm-Monitoring-INC-This-company-1096095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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