• Report: #976488

Complaint Review: protectorgroup

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  • Submitted: Sat, December 01, 2012
  • Updated: Tue, December 11, 2012

  • Reported By: fmart — worcester Massachusetts United States of America
protectorgroup
100frontstreet,worcester worcester, Massachusetts United States of America

protectorgroup consumers forced to cover items they do not own worcester, Massachusetts

*UPDATE Employee: Misdirected Complaint and incorrect information

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    This summer I, for the first time, read my homeowners insurance policy.   The declaration page listed
several items which I do not have ie. guns, trailer, boat, jewelry, securities, etc. I phoned the ins co. and was told that the inclusion of these things is standard and that it would cost far more if I insisted they be removed. I checked with another company and was told the same. This amounts to being forced to pay  $162,750. for personal property insurance when the contents of my home could be replaced with $30,000. And surely gun owners should pay far more than I to insure their weapons.

This report was posted on Ripoff Report on 12/01/2012 06:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/protectorgroup/worcester-Massachusetts-01608/protectorgroup-consumers-forced-to-cover-items-they-do-not-own-worcester-Massachusetts-976488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Misdirected Complaint and incorrect information

AUTHOR: Protector Group Insurance - (United States of America)

The homeowner policy is a standardized policy designed by the Insurance Industry and approved by the state.  The coverage on a homeowner policy is determined by the replacement cost of the structure.  Once that is determined, personal property coverage is automatically included at 50% of the dwelling amount at no additional premium.  The package homeowner policy is designed this way because it would be impossible to know how much personal property each individual homeowner owns at any given time.  This allows broader coverage in the event of a total loss.  Clients are often surprised how much contents coverage is needed to replace every little thing in their home after a total loss. 
 
The personal Homeowner policy provides comprehensive coverage for personal property unless it is specifically limited or excluded.  Coverage for guns, trailers, boats, jewelry, money & securities etc are specifically mentioned in the policy because they have limited coverage under the personal Homeowner policy.  If a Homeowner owns these types of items, they must purchase additional coverage to be adequately insured.
 
It was explained to the customer that purchasing a policy with individual selected limits of coverage would be more expensive than her current homeowner policy and would provide her less coverage than she currently has. 

Again, the homeowner policy is standardized and designed by the Insurance Industry and approved by the state.  It is not something created or designed by any independent agent.

We would also like to point out that she states she is being forced to pay $162,750 for personal property insurance and that is incorrect.  That is not her insurance premium...it may be her limit of coverage, but certainly not her premium.  She even states she called another company and was told the same thing.  Was a complaint filed against them as well?
 
Other information about our company that is listed here and is incorrect include our phone #, company name spelling, and the category....we are not a state government.  Her complaint should be against the Division of Insurance if she disagrees with the standard homeowner policy that is used throughout the state, not the independent agents, as we simply use the forms approved by the state.

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