- Report: #1087968
Report - Rebuttal - Arbitrate
Complaint Review: Prudential Life Insurance Company
Prudential Life Insurance CompanyPO Box 13676 Philadelphia, Pennsylvania USA
Prudential Life Insurance Company Failure to return overpayment of premium Philadelphia Pennsylvania
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My employer eroneously deducted insurance premiums from my paycheck during the months of June July and August and sent them to Prudential. I received reimbursement for 2 paychecks but did not receive the other 4 weeks paycheck deductions. After spending several days in August talking to Customer Service, I received a letter dated 9/11/2013 stating that the check was in the mail under separate cover.
I had not received it by 9/23/2013 so I called customer service again and was told that the check had not been mailed yet. I was told that an inquiry would be made and I would hear from them by October 1st. I told the Representative that I was going to social media outlets to complain. Ireceived a phobe call back on 9/25/2013 telling me a check was cut and in the mail on 9/24/2013.
It is now 9/27/2013 and no chcek is to be seen. Their service request number is S466409 The check is for $166.12. Prudential Inurance Company must indeed be in financial distress if they can't release this small amount.
The telephone number 1-800-778-3827 is the only contact I have. It is answered by a customer service agent who does not do anything but file a report so someone in charge can make a decision. I have no been able to talk with a supervisor.
This report was posted on Ripoff Report on 09/28/2013 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Prudential-Life-Insurance-Company/Philadelphia-Pennsylvania-19176/Prudential-Life-Insurance-Company-Failure-to-return-overpayment-of-premium-Philadelphia-P-1087968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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