- Report: #914179
Report - Rebuttal - Arbitrate
Complaint Review: psychicpower.com
psychicpower.comInternet United States of America
psychicpower.com The customer service reps are very rude and disrespectful. They are a scam and the advisors are too. The advisors are scamming people for their money and they are not accurate Internet
*Consumer Comment: Good for you!
I have been a customer with psychic power.com for about a couple months now. I have had readings with 3 different advisors from this company and only one of them was accurate. I had a recent reading with Isis and the reading was terrible. this person is a scam and a fake. During the call the listed advisor was stalling alot during the conversation and was asking me the questions. During the short time I was on the phone this advisor new nothing. Everytime I asked her a question,she would ask me a question and on the questions she did answer,she was quessing and there was not one question,where she was accurate. I posted a negative feed back on this advisor stating that this person was a fake and scam and how she was quessing and stalling on questions and how she was asking me questions. The next day I received a email from customer care and here was their response:Hello Lacreasha,
We read your feedback regarding Queen Isis and were disappointed that you called her a fake and referred to the service as Big time scam. Although psychicpower.com is but 3 years old, we have been managing and running several affiliate psychic companies for over 21 years. All our advisors go through an extensive interview process which includes testing by several of our managers who also serve as advisors and are our most experienced, gifted and sought after. Queen Isis has been with our group for 3 years and in comparison to many other advisors she has priced herself at the lowest end in an effort to offer a competitive price. We know that not every advisor is suited for every caller because there are different styles of reading and even different cultures, which is why we offer full refunds if a caller is not happy. We saw that you called our customer service department and was given a refund. We are sorry your reading did not go well and yes if a reading is not good then you may rate that reader poorly and leave a feedback as to the mechanics of the reading, but to call that reader a fake and a scam is unfair to the reader and in our opinion a poor reflection on psychicpower.com and its advisors on a whole.
Thank you for your patronage and for taking the time to share your feedback with us. Feel free to call and discuss this with us since construction criticism only makes us better. Have a happy and blessed day.
I emailed them back and told them that I felt that the email that they sent was rude and disrespectful and of coarse very unprofessional on their end. If you look at some of the psychics profiles. All the negative comments are hidden to where you have to view multiple positive msg before you can view the hidden negative comments. I also questioned them about their status with bbb and their response was.
Since youve asked, we are a reputable company, highly rated with the Better Business Bureau and will aggressively defend all erroneous and unfounded complaints.
The customer service is very rude and unproffessional. I had also mentioned that they only respond to certain mgs. On may 6 2012 i submitted a contact form inquiring if they offer a discount or free minutes on a person's birthday, since my birthday was on may 8,2012 and they didn't respond and there was a second contact form sent a couple days after my birthday and no response. They claim that they never received such msgs. Later on that day i attempted to log in and found out that they had banned me access to the website. I sent them a msg demanding a refund of the unused minutes that was remaining in my account and the sent me a email msg on 7/11/12. saying that the refund has been issued,please allow 5 to 7 days to appear in my account. On 7/18/12 I checked the account and no credit was made. I emailed them today inquiring about my refund and a rep from there called me back and told me i have to wait 5 to 7 more days and it was just issued yesterday. This company is very dishonest.
Will never do buisness with them again! and i still havent recieved my money back on my card
This report was posted on Ripoff Report on 07/18/2012 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/psychicpowercom/internet/psychicpowercom-The-customer-service-reps-are-very-rude-and-disrespectful-They-are-a-sc-914179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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