my friend and I decided to move across the country from Ohio to Arizona, I understand that Is a far move and it took us two long days to get here ourselves. the public movers were scheduled to pick our stuff up on Friday the 15th however on the 14th they called and told us they had a truck nearby and asked if we would move our pick update to that day at 5pm. we had a going away party that night starting at 830 for our lifelong friends and figured 3.5 hours was enough time to load the truck. at 5pm we called just to see how much longer, figuring they might be 30 mins late.
they were still 80miles out. we accepted That annoyingly.
730pm rolls around and they're not here so I called trying to reach the head office to reset us up for the next day like originally planned because this was huge inconvenience. the driver told me they rescheduled the next day to be in Georgia and would not put us back to our original pick up date and also said he was 75 miles away. this is when I became fedup, it had been 1.5 hours and the driver only made it 5 miles!!!
the driver hung up on me however did call back just to hand the phone over to another guy in theloading truck pretending to be dispatch and tell me they could pick up the next Monday but we had to be in our apartment on that Monday.
I told him this was their fault and they needed to fix it. I was told one hour could really be 24 hours. that is handsdown something you should ellaberate on. they were 30 miles out by the time the conversation ended and reached her place by 830 but did not reach mine till 10pm. we went from $1200 estimate to a $3700 price, that is 3x the quote and we are two young girls moving out for the first time we had a grand total of 3 rooms altogether.
two of them being bedrooms. backs against the wall we played the 40% and my father supervised them loading my stuff so we could catch the rest Of our friends at our party, all of them that hadn't already left.
we told the company that we would get there the 19th and they gave us the impression it wcould be there the same day, that would give them 5days to get here. we called to see when they would come and they said not till the next Tuesday the 26th but there was nothing we could do, we were told weather, road conditions etc play into the dates, i was hung up on again in this conversation.
extremely pissed we accepted because what else can you do at this point. we bought air mattresses, pillows, blankets, silverware, plates, cups etc. for one week now we have had only our restroom and kitchen lights. the next Tuesday came the 26th of february (today ) and we called to get an estimated time and we were told not until early next week.
thank god I packed my clothing with me for my roundtrip out here. we have read over and over our contract and it says it usually takes 21 business days and with the 8 non business days in a month that comes to 30 days however they state that any oral promise are just mere estimates.
i have had to make arrangements to buy new legal documents just to get registered in this state so I can work. I'm still in the process of waiting for overnight delivery. it takes 36 hours to drive here not a month. we are looking into getting free consultations to find loopholes especially after reading other people's reviews of the deliver holding their stuff hostage till they were payed in full. this company does not deserve 3x our original quote after leaving us hopeless here for god knows how long. please help if you can.