- Report: #1115842
Report - Rebuttal - Arbitrate
Complaint Review: Public Storage
Public Storage2350 Monument Blvd. Concord, CA 94520 Concord, California USA
Public Storage Non-Payment of Claims Concord California
*Consumer Comment: Position?
*Author of original report: Your Rebuttal positions are Incorrect!
*Consumer Comment: Comments..
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Right after I moved into my Concord, CA B190 locker, the 30ish Mexican male who had helped me unload and store broke into my locker at least three separate times, because the original riveted lock and bolt was easily pried out into the overhead door track, even with an approved disc lock on it! I replaced this with a second disc lock after the 1st break-in (around 06/15) and told Michael at the front desk that the break-in had occurred. He only told me to file a Concord Police report which I did. Then I returned within two weeks (around 06/28) and found that the original lock had been re-loosened and pried open as before, additional boxes were taken this time. I then contacted Bernard and Neil to get them to secure my locker, and they scheduled me for a second lock hasp to be installed. I relocked my locker and placed heavy tie-wraps around the lock openings to indicate any further tampering. When I returned top the locker (around 07/06) the locker had been broken into as I noticed the second lock and bolt was cut and additional boxes were removed. Then I got Bernard to expedite Perry to meet me there and ad the second lock/hasp with a third disc lock.. Hannah Evans of Sedgwick has apparently been instructed by her management (and their Broker or Insurer - Willis Storage Insurance or Sedgwick Claims Mgmt. Services) to DENY ALL Claims!
So I sent the following to Christina Rita of PS Management: Hannah Evans / Casey Kerwood of Sedgwick Claims has Denied my Claim(s) using the plausible grounds of no Evidence of a Burglary as her grounds! The original hasp lock rivets were bent/broken and the bolt was pried back into the overhead door track which it scored deeply as the Thief rolled up the door to gain access. I didn't have any phone cam or camera to take pictures but showed this to both Michael and Amelia who work there at PS Concord. So then I asked the CA Dept. of Insurance Consumer Fraud to help support my Claims denial: Esther Maston (Associate Insurance Compliance Officer, Department of Insurance, Claims Services Bureau (213) 346-6519): I received your Closure letter, however there was no reason(s) proffered for deciding to not assist me in obtaining justice. No person goes to the extent which I have in trying to obtain recompence for a VALID claim. If the claims were fraudulent or invalid, the victim would NOT do and champion the efforts that I have made! I provided you with a lot or corroborating evidence. Why didn't you inform me early on that you were vulnerable to pressure from the Theft-Case company, Public Storage? Please elevate this case to your Manager (copy me please) and request that they provide me with either continued investigation or direction to where I can obtain constructive assistance in pursuing this injustice. CONCLUSION: Public Storage has adopted an unwritten Policy of denying all claims where any plausible grounds for denial exist !!
This report was posted on Ripoff Report on 01/15/2014 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Concord-California-94520/Public-Storage-Non-Payment-of-Claims-Concord-California-1115842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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