We are a group formed to change the actions of certain organizations in the storage industry. We have read this report and are making some recommendations. First, file an immediate police report. Make a tenative list of property missing and take with you. If your local police will not, or cannot, take this complaint, go to the next level of law enforcement. Become their most frequent visitor to help them become involved. Notify your states consumer affairs organization(s) at the state levels. Notify your state representative(s), etc. Notification at all levels of government. Now, talk to an attorney. Do not allow a individual attorney to discourage you in your legal actions. This area of law can be confusing and some attorneys do not understand it. Keep calling until someone will find a way to take your case. You may also write the Better Business Bureau, but do not expect them to be helpful; they have no power to assist except for offering their services in resolving as a mediator. Public Storage already has a "F" rating unless the Bureau has allowed the time limits they set themselves to expire. Also, become familiar with your states rules. Most states seem to have a rule that notification of auctions must be made and that the renter has a period of time to provide payment. This is common sense due to losses of mail, electronic payment breakdowns, etc. Whatever the outcome; you, not Public Storage is the victim and you have rights to compensation, recovery if possible, etc.
Another action we recommend is to file an immediate insurance claim. However, due to the practice of pressuring people to buy the onsite insurance, the forms being available from the site office, the claim appears to be sent to a company called Sedgwick CMS. Beware of these people. They appear to have a policy of causing claims to be denied. If this happens follow the rules placed above. Their underwriter for insurance appears to be named New Hampshire Insurance and is located in New York City. Send a copy to these people. Also, formally request assistance in recovery and compensation as a part of your letter, as would any corporate enity. Just be careful in your wording. Once again, a lawyer or consumer adovcate may be able to help in wording. It is better to use your homeowners if that policy has a provision for rental of storage.
If possible, do not give these guys the satisfaction of making you sad or mad. You are the victim of a corporation which appears to be in trouble after buying out the competition and now is passing on the financial problems to consumers. If you can find a way to forward your injury to the federal government; do it. Now, we have to add this disclaimer: This advice is made under the "Reasonable Man Doctrine" and is not meant to be legal advice. Due to many states not having a freedom of speech protection for some internet communications, everyone has got to be careful and use disclaimers.
We hope for your recovery of personal and private property, or if the only recourse accept the compensation under protest and duress. It might allow you to recover your property at a later date. However, ask your attorney. That person may be able to help and will be able to give proper advice as each state is different.