- Report: #1034864
Report - Rebuttal - Arbitrate
Complaint Review: PUBLIC STORAGE
PUBLIC STORAGEGLENDALE, CALF. Glendale, California United States of America
PUBLIC STORAGE PSBUSINESSPARKS CHRIS HELVIG DM, SCOTT SMITH RG Glendale, California
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THIS COMPANY IS A JOKE!
ATTN: Mr. Peter Schultz Director, Mr. Ronald L. Havner Jr. CEO & President, Mr. James H. Kropp Director- Chairman, Josejh D. Russell Jr. CEO- President
To Whom this may concern, I have had a Public Storage Unit since 01-2007. In Jan. of this year my employer informed me that they could not meet payroll so I was immediately out of work. I had a small savings at the time. I had to pay for airplane tickets to attend a family Funeral in Seattle, Wa. Do to this I have fallen behind on my payments to Public Storage. They have cut the locks and scheduled my unit to go to public auction in the 18th of March. I have since started a new position and I do not get my 1st check until 03-20-2013. The Manager at the storage facilities the District Manager Chris Helvig along with the Regional Manager Scott Smith told me there is nothing they can do for me if I dont come up with the $549.00 I owe before the 18th . It is obvious I want my things since I have made payments for 6 years. Due to a situation that I had no control over I will lose some very important things that belong to me, because my check comes 2 days past their deadline. I know this is a very large company but there should be some kind of CUSTOMER LOYALTY. IN THIS CASE THERE IS NONE. I feel that someone in a organization this size should be able to step in and help out a VERY LOYAL customer.
I WOULD NEVER USE THIS COMPANY AGAIN NEVER!
This report was posted on Ripoff Report on 03/14/2013 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/PUBLIC-STORAGE/Glendale-California-91201/PUBLIC-STORAGE-PSBUSINESSPARKS-CHRIS-HELVIG-DM-SCOTT-SMITH-RG-Glendale-California-1034864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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