- Report: #1170811
Report - Rebuttal - Arbitrate
Complaint Review: Public Storage
Public Storage8812 Park Meadows Dr Lone Tree, Colorado USA
Public Storage Unreasonable rate hike and awful telephone customer service Colorado
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We have had a storage unit with Public Storage for 14 years. This month I get a notice that our rent is going up from $60 a month to $87. I called the local agent, Julie, who said they don't have anything to do with it. Then I wait online for over 10 minutes to finally get a real person (Roberta) who tries to tell me that is only a 30% increase and because I can't remember the last 4 digits of my drivers's license from 14 years ago she really can't help me ( sorry 27/60= 45% increase over the $60!) and I should be happy about it being so low. We will be finding a better and more customer friendly spot ASAP. I expected an increase, but if you received a 45% increase with any other bill, you'd look elsewhere, too. Too bad they didn't care about keeping a long time, consistently paying customer.
This report was posted on Ripoff Report on 08/19/2014 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Lone-Tree-Colorado-80124/Public-Storage-Unreasonable-rate-hike-and-awful-telephone-customer-service-Colorado-1170811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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