- Report: #1130345
Report - Rebuttal - Arbitrate
Complaint Review: Public Storage
Public Storage24905 Whitewood Rd. Murrieta, California USA
Public Storage, Alex Auction took place of irreplaceable items without notice Murrieta California
*Consumer Comment: auctions
*Consumer Comment: Being from Murrietta...do you want some cheese with that wine?
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Background: My mother passed away on Christmas Eve 2012 and the few items that were left for my Daughter and myself, we had decided to put into a garage at Public Storage.
On top of that tragity, I have been dealing with ongoing medical problems of my own which have required me to have a few surguries and procedures over the last 6 months. The Medical visits and the subsequent inability to go to work periodically while i was recovering created a serious financial hardship with my family. This is what had caused us to fall behind 2 months on the storage payments.
One week ago, I was contacted by " Alex" from Public Storage. She advised me that my balance was due for my rented storage unit. She also advised that I had until 3/12/2014 to pay the balance in full in order to prevent the unit going to an auction.
"Alex", a rep from Public Storage, (on a side note) was EXSTREMELY demanding and rude during this conversation over the phone with both myself and my Husband.
During our entire time as renters of such storage space, neither myself or my Husband received any written notices or invoices from the company, whatsoever!
On 3/12/2014 at apx. 11:30am my Husband contacted the Murrieta office for Public Storage to pay the balance in full over the phone. He spoke to " Mary Kay" who had advised him at that time that the unit had been sold at auction 30 minutes prior to their phone call. In previous conversations with "Alex" it was made clear that as long as a full payment was made on or before 3/12/2014, the unit would not go to auction.My Husband was told over the phone on the 12th that there was NOTHING that they could do at that point.
At no time before the auction took place did Public Storage attempt to contact either myself or my Husband to inform us of a pending auction date of 3/12/2014.
No 30 day notice or debt collection attempts were made in writing. Contained inside the storage unit, aside from priceless family airlooms, were sensitive and confidental, legal and very personal documents. I was advised over the phone that if the individual who purchased the unit at auction would be given my phone number in the event they decided to turn over these items. I was also told however, they are not legally required to do so.
I have yet to be contacted regarding the above refrenced documentation.
I belive that it is completely unprofessional and illegal on this companies behalf to have given me a payment deadline and instead of honoring it, decided to move forward with selling my Priceless and invaluable family belongings. We held our end of the agreement and were calling to pay the owed dept within the stated deadline, only to learn that the action had already been held and that our belongings were gone.
Furthermore the fact that NO formal auction/lein notices were sent to me or my husband before this took place is a violation of the lease contract i had signed when i opened the account there.
This report was posted on Ripoff Report on 03/12/2014 09:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Public-Storage/Murrieta-California-92563/Public-Storage-Alex-Auction-took-place-of-irreplaceable-items-without-notice-Murrieta-Ca-1130345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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